I applied the Android Pie update and now my Sprint Visual Voicemail app keeps crashing and won't let me listen to any voicemails that I had saved in the app. I checked the app store and it now says the app is not compatible with my device (Samsung S9 on Sprint). Is there a fix in the works? This is becoming a major problem, and I have some voicemails that I need urgent access to.
Yes there is a fix. Android should be rolling out an update to resolve the issues that Pie has had. I don't have an exact timeline for you yet.
I currently lost access to my voicemail as well on my Galaxy Note 9.
I believe this is caused due to an issue with 911 location services.
If you have never used Wi-fi calling on your phone 911 location services needs to be updated.
If you have used Wi-Fi calling before you may need to re-register your location.
I did the following to fix my visual voicemail:
1.) Go to the settings menu and open up connections
2.) click on Wi-Fi calling ( if this is turned off turn it on)
you will get a prompt with your phone number and location
* If this is correct click next (if not update your information first)
you will see a message stating the following:
System update the network is preparing your services
**let this complete turn-off Wi-fi and call your voice mail from another phone to leave your self a message**
If you are still not able to receive visual voicemail go to step three:
3.) Turn on Wi-Fi calling again and dial your phone number to access your voicemail, you will be prompted to enter in your passcode do this and listen to one message and hang-up
4.) Turn off Wi-Fi calling call your voicemail again and login with your passcode again listen to another message and hang up.
5.) Now have someone call you and leave a message and you should see it in visual voicemail again.
Please leave me feedback and let me know if this fix worked for you. Thank-you