Good morning! This is the response we got from our device team:
"Customers bringing their own device will have a voicemail box on the Network. We are working on a Visual Voicemail solution on the device for later this year.
Unforfunately, I also bought an unlocked Galaxy S8 with the expectation of having all features.
The Sprint store informed me that I can download their firmware, but were not sure if that would permanently lock the phone.
Hi! I was able to investigate on the updates we have so far about the visual voicemail, and our engineers still working on this, they state that around February this feature may be released, they still testing on working on a resolution.
It's January 2018. What is the solution for Sprint customers who brought their own devices (Galaxy8+) and need the visual voicemail. It's been several months since the last post. Thank you
1) I have a Samsung Note 7 - I hope this executable will work with this phone as well, can you confirm?
2) Will this be the Visual Voicemail that comes packaged with locked phones that worked on unlocked Sprint phones?
3) Will this be JUST visual voicemail, or be the entire Sprint (bloatware) that includes sprint music (milk?) and all the other apps?
I just wish I knew how to get this message out of my notifications without re-setting my phone. I see a VM icon and it says phone with the current date and underneath it says 4 new voicemails and under that it says dial *86 it's a Sprint thing but I can't get it off my notifications. I use You Mail and it's been working fine.
It's almost February and Sprint supposedly has been working on releasing their Visual Voicemail app to the Play Store for more than 6 months now.
Are there any more updates?
This is ONE example why Sprint is ranked at the BOTTOM among the Big Four Carriers for Customer Service.
What's the status on this. I just bought a s8+ unlocked direct from Samsung and have no visual vm. This is a deal breaker for me. Ive been with Sprint since 2004 if they don't have a resolution soon sadly I'll have to jump ship.