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We're sorry this ICCID is unavailable and maybe active on another account or not compatible with you

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Journeyman

We're sorry this ICCID is unavailable and maybe active on another account or not compatible with you

Ive been trying to activate a Galaxy S8 I bought online it didnt come with a sim so i had to buy one I got this message "We're sorry this ICCID is unavailable and maybe active on another account or not compatible with your device. Please try again." I hard one ordered through sprint because that one was not compatible and i got the same error trying to activate the phone... PLEASE someone help ive been without a phone for over a week... and i have an employee account

1 REPLY 1
GrandMaster

Re: We're sorry this ICCID is unavailable and maybe active on another account or not compatible with

https://community.sprint.com/t5/Google/How-to-add-a-phone-to-Sprint-s-Database-Fix-Incompatible-with...

 

follow the directions on the very first post. who was it purchased through?

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