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(When) will Sprint get the Galaxy Watch Active 2 LTE?

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Community Manager

Re: (When) will Sprint get the Galaxy Watch Active 2 LTE?

Sure can.  PM me the phone numbers and I can see if they have the companion codes on them.

 


@cwallace609 wrote:

@Em_Will_I_Am I just got 2 of these Active2 watches can you help me link them to the corresponding phones on my Sprint account if I provide all the information. Currently neither of them are working as standalone even though I went through the app activation process for both and customer service can't figure it out.


 

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Journeyman

Re: (When) will Sprint get the Galaxy Watch Active 2 LTE?

@Em_Will_I_Am I have PM'd you the two phone numbers, thank you again

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Journeyman

Re: (When) will Sprint get the Galaxy Watch Active 2 LTE?

I switched 6 lines from sprint to tmobile. I also had LTE galaxy active 2 watch with sprint that I paid off in full, I was told it was unlocked by sprint by the specialist that processed the payoff. I added it to tmobile and and it doesn't work, cant make phone . I thought all watches are unlocked and use the same esim? What do you guys think is the issue and what is the solution for this?

Highlighted
Community Manager

Re: (When) will Sprint get the Galaxy Watch Active 2 LTE?

Weird because a watch is treated as an accessory, so it's not locked/unlocked like a phone.  I know when the first Galaxy Watch came out, they were carrier specific and the "unlocked" one was the one purchased via Samsung.  That lasted for about 2 months and software was pushed to it which allowed the watch to be activated anywhere regardless of where it was purchased.  The Galaxy Watch Active2, at launch, could be activated anywhere.

 

As to why it does not work on T-Mo...no clue.  I have no idea how they provision the watch on their end.

 


@Sasa1981 wrote:

I switched 6 lines from sprint to tmobile. I also had LTE galaxy active 2 watch with sprint that I paid off in full, I was told it was unlocked by sprint by the specialist that processed the payoff. I added it to tmobile and and it doesn't work, cant make phone . I thought all watches are unlocked and use the same esim? What do you guys think is the issue and what is the solution for this?


 

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