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Why won't pictures download over data or Wi-Fi?

Journeyman

Why won't pictures download over data or Wi-Fi?

Galaxy Note 9 MMS/pictures won't download via data or Wi-Fi and I'm not using the phone!!!

2 REPLIES 2
Wizard

Re: Why won't pictures download over data or Wi-Fi?

Good morning. This is very weird. Have you ever had any issues like this before? Have you done any troubleshooting to try and fix this issue?

 


QueenK Social Care 

Be Original, Not a Copy. 
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GrandMaster

Re: Why won't pictures download over data or Wi-Fi?

additional questions.

 

 

was this purchased from Sprint or another route?

 

what are you meaning by "and im not using the phone"?

 

 

you have wifi turned on..but what about wifi calling?

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