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Wi-Fi Calling location unavailable

Journeyman

Wi-Fi Calling location unavailable

I have not been able to get Wi-Fi Calling  working since the last operating system update.  I am no longer able to make calls or receive texts while using wifi calling.  I have a Galaxy Note 8. 

5 REPLIES 5
Sprint Social Care S.M.A.R.T. Agent

Re: Wi-Fi Calling location unavailable

There are some known errors with that model. Are you getting a location timeout error?





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Wi-Fi Calling location unavailable

Yes, I'm getting a timeout error. It is with all wifi. No matter what I'm connected to. 

Sprint Social Care S.M.A.R.T. Agent

Re: Wi-Fi Calling location unavailable

Howdy Bassiswild. With the newer update, the 911 tagging feature has been changed. Prior to the update this feature used GPS to tag the location. Now this tagging is dependent on a LTE signal. If the LTE signal is not strong enough the WiFi calling will time out. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Wi-Fi Calling location unavailable

Is there anything that can be done to fix this? 

Sprint Social Care S.M.A.R.T. Agent

Re: Wi-Fi Calling location unavailable

At this time, I haven't heard anything about changing it back.  

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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