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new S9+ Sprint ID Error

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Community Manager

Re: new S9+ Sprint ID Error

Can someone provide a screen of the Sprint ID error?

Journeyman Mv
Journeyman

Re: new S9+ Sprint ID Error

Explain how a take a screen shot and I will. 

Community Manager

Re: new S9+ Sprint ID Error

Volume Down + Power Button.  Or ask Bixby to take a screenshot.

Journeyman Mv
Journeyman

Re: new S9+ Sprint ID Error

 
Journeyman Mv
Journeyman

Re: new S9+ Sprint ID Error

And to post it here?
GrandMaster

Re: new S9+ Sprint ID Error

@victorecho

 

the Sprint ID cache/data clearing and then the ##BRAND# in that order correct?

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Community Manager

Re: new S9+ Sprint ID Error

Click the Photos button and add your pic.

Journeyman Mv
Journeyman

Re: new S9+ Sprint ID Error

It doesn't give me the photo button..lol . When I hit reply
Community Manager

Re: new S9+ Sprint ID Error

LOL, PM me and text the pic to me.

Journeyman

Re: new S9+ Sprint ID Error

My S9+ does not appear have a Sprint ID app (which is part of what has been so frustrating) but here is a sample screen shot 

Screenshot_20180324-140539_Sprint ID.jpg

 

 

 

Highlighted
Community Manager

Re: new S9+ Sprint ID Error

Several things here.  1.  Thanks.  2. You did this while driving?!? 3. Download Sprint Drive First, safety's first Smiley Tongue

 

You should have Sprint ID.  Settings > Apps > 3 dots > Show system apps > Sprint ID > Storage > Clear Data > Delete. 

 

Go Home > Phone > Dial ##272633 > Yes

 

Make sure you are in Sprint coverage when you do this.

Journeyman

Re: new S9+ Sprint ID Error

I did all of this and it didn't work.
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