the Sprint ID cache/data clearing and then the ##BRAND# in that order correct?
Several things here. 1. Thanks. 2. You did this while driving?!? 3. Download Sprint Drive First, safety's first
You should have Sprint ID. Settings > Apps > 3 dots > Show system apps > Sprint ID > Storage > Clear Data > Delete.
Go Home > Phone > Dial ##272633 > Yes
Make sure you are in Sprint coverage when you do this.