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not receiving visual voicemail Galaxy S8

Journeyman

not receiving visual voicemail Galaxy S8

I have used the Galaxy s8 for the last year and think it is terrific

I installed software robokiller that I discovered interfered with the voicemail feature

 

I removed it and disabled call forwarding

 

I am able to access my voicemail if I dial in but I no longer get voicemail notifications and i am not getting any visual voicemails

 

I tried everything listed in the thread below without fixing the problem

 

https://community.sprint.com/t5/Samsung/Note-9-Voicemail-app-does-not-recognize-voicemail-ever/m-p/1...

 

 

I  also deinstalled the voicemail updates. When attempting to resin tale I get a dialog box saying "General failure. Please try again at a later time."

 

Any ideas?

 

Thank you very much

1 REPLY 1
Sprint Social Care S.M.A.R.T. Agent

Re: not receiving visual voicemail Galaxy S8

Those robocalls are the worst. Thanks for pointing out that the robokiller messes with the voicemail. That information can help many others. I'm going to need to flip some switches on this side and will need to get into your account. I'm going to send you a private message for further assistance. 

 

 

 


 


RedCruzr
Social Care 

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