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samsung S20+ not receiving voicemail notification

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Journeyman

samsung S20+ not receiving voicemail notification

Not receiving a voicemail notification on this phone.  Looks like all is correct in notifications settings tho, any thoughts?

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Sprint Employee

Re: samsung S20+ not receiving voicemail notification

Hi @steffenz3! Let me know if that works. The app has this icon:


Kryshna
Sprint Social Care

View solution in original post

11 REPLIES 11
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GrandMaster

Re: samsung S20+ not receiving voicemail notification

was this purchased from Sprint or Samsung and brought to Sprint?

 

this will help narrow things down a bit for the agent

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

Re: samsung S20+ not receiving voicemail notification

Sorry, I meant to specify......, was direct from Samsung and brought to my account on Sprint. 

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GrandMaster

Re: samsung S20+ not receiving voicemail notification

got it. so its the Sprint Visual VM  app that you download off the play store or the one you have to call in to?

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

Re: samsung S20+ not receiving voicemail notification

Hmmm, not sure. Didn't download anything new just Transferred all using smart switch. I call into get my VM. Prior on my S7 I would have a icon notice at the top of my screen of a new message and in the pull down as well
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GrandMaster

Re: samsung S20+ not receiving voicemail notification

got it..an agent might have to do a reset on their end..you might also try looking up the Sprint visual voicemail app in the play store..might work out a bit better for you instead.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

Re: samsung S20+ not receiving voicemail notification

Thanks, I'll give that a try before I call for a reset.
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Sprint Employee

Re: samsung S20+ not receiving voicemail notification

Hi @steffenz3! Let me know if that works. The app has this icon:


Kryshna
Sprint Social Care

View solution in original post

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Journeyman

Re: samsung S20+ not receiving voicemail notification

Thanks, found the app and am install now....will report back.
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Journeyman

Re: samsung S20+ not receiving voicemail notification

Yep, I now get the notice icon and message in the pull down. Thanks for the help all. Hopefully this app will continue to work okay.
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GrandMaster

Re: samsung S20+ not receiving voicemail notification

no worries. that should work a bit better compared to the call in one. delete, back the message up a lil because you missed something etc will be MUCH easier to do now instead of trying to remember the number choices to hit lol.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

Re: samsung S20+ not receiving voicemail notification

👍

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