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unable to install default 1code: 400

Journeyman

unable to install default 1code: 400

I keep getting a  unable to install default  1code: 400 on my s8 plus after recent update

320 REPLIES 320
Sprint Social Care

Re: unable to install default 1code: 400

Hi Frank1234567!

Is this occurring with one or multiple apps? Can you please provide me a screenshot of the error you receive?


Kryshna
Sprint Social Care
Journeyman

Re: unable to install default 1code: 400

i tried to do that but it goes away right before it happens

Sprint Social Care

Re: unable to install default 1code: 400

Frank1234567,

Is this occurring with multiple apps? Are you trying to install the app using Wi-Fi or data?


Kryshna
Sprint Social Care
Journeyman

Re: unable to install default 1code: 400

Seems to be with all apps now

Highlighted
Sprint Social Care

Re: unable to install default 1code: 400

Frank1234567,

Close all the apps, turn the device off and then turn it back on and perform these steps to the device:

 

1. From the home screen, swipe down the Status bar.

2. Tap the Settings icon.

3. Scroll to and tap System Updates.

4. Tap Update Profile.

5. Once the profile update is complete, tap OK.

6. The data profile is now up to date.


Kryshna
Sprint Social Care
Journeyman

Re: unable to install default 1code: 400

I followed the steps and code still pops up

Sprint Social Care

Re: unable to install default 1code: 400

Frank1234567,

Is this occurring while you're connected to data or Wi-Fi? Are you able to browser the web?


Kryshna
Sprint Social Care
Journeyman

Re: unable to install default 1code: 400

Screenshot_20180415-083926_Sprint ID.jpg

 

Having same problem. Tried the steps to update profile and still the error message comes back.

Journeyman

Re: unable to install default 1code: 400

Frank1234567,

 

I would like to know what are you trying to install or update? So we can look for more details about this error and help you out with this.

Journeyman

Re: unable to install default 1code: 400

It has popped this up ever since switching from S8+ to S9+

Journeyman

Re: unable to install default 1code: 400

Mmm... I understand, have you tried to reset the device? If not working, try to repeat it in Wi-Fi and let me know the outcome.

 

  1. On the phone dial pad, press ##72786#.
  2. A black screen appears with SCRTN on the top banner.
  3. Read the warning prompt, tap Yes.
  4. The phone clears previous internal programming information and turns phone off then back on.
  5. Device activation begins.
  6. After device activation completes, to finish device setup steps.
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