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Fix an issue when an error message appears in place of the One Click menu on your Katana Eclipse X by Sanyo

Journeyman

Fix an issue when an error message appears in place of the One Click menu on your Katana Eclipse X by Sanyo

I had a software problem and returned my phone to the Sprint store in Oxford Valley Mall.  I waited 2 hours for them to correct the problem, only to find they never did.  I had to return again on Sunday and am now waiting for a new phone to arrive.  In the meantime I want to know if there is anyway I can retrieve my ringtones and photos that were in my phone?

1 REPLY
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Sprint Product Ambassador

Re: Fix an issue when an error message appears in place of the One Click menu on your Katana Eclipse X by Sanyo

Ringtones can be re-downloaded from http://sprint.com/digitallounge

Pictures, if you've sent them to Picturemail, can be retrieved from http://pictures.sprintpcs.com

Pictures on the device will need to be copied from the old device to the new device by the store.

Product Ambassador, long time Sprint employee
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