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Blocking Incoming Private and Unknown Numbers

Journeyman

Blocking Incoming Private and Unknown Numbers

Let me start saying that I recently switched from AT&T here in Omaha and so far I have receive great customer service when I call, the signal is pretty good compared with AT&T. I always have signal when is needed and the places that spent the majority of the time. 3G.. well is spotty... It is fast in some places but others are null.

Overall I am satisfied but there is one thing that is annoying the HECK out of me and is the inability to block incoming private and unknown number calls. Since I switched and got a Sprint number I keep getting spam and robot calls coming from private and unknown numbers (sometimes every hour). I already changed my number and I don't give out my number to any body but my core family (for everybody else.. I give my google voice number where I can block)... but still getting annoying calls.

A google search shows that this feature is being asked sonce 2008, Verizon and AT&T has this option and I wonder if after 5 years.. Sprint plans to allow users to be able to block all incoming calls that comes from a Private or Unnown number?

91 REPLIES
Wizard

Re: Blocking Incoming Private and Unknown Numbers

FelixN.,

Thank you for your post. That does sound quite frustrating. I know I would be as well.

Although Sprint dosn't have a specific feature available to block all private and blocked callers there are a few options you have at your disposal.

First, Sprint has integration with Google Voice service. With Google Voice you have an option to restrict private and blocked numbers. This may be the easiest and most effective way.

Second, depending on phone model you can create a contact entry and name it "blocked caller" or "private caller" and select options to "send caller directly to voicemail" - This option is questionable as I have not tried it in quite some time and may very depending on phone model. I know this used to work with Android.

Lastly, there any many apps on the Android market and a few on the iPhone app store that claim to block private or blocked callers. You will need to try these out on your own to see which works. This option wouldn't be supported directly by Sprint but rather the application developer.

Here is a forum thread that discuses the situation. It's specific to Android if that applies to you: http://androidforums.com/htc-hero-sprint/44731-block-private-calls.html

Thank you,

Chris

Journeyman

Re: Blocking Incoming Private and Unknown Numbers

Thanks for the reply. I have an iPhone 5 and I didn't see the option to send the contact straight to voicemail. I will look into the google voice integration.

Is it very expensive for Sprint to enable the block of those directly from Sprint?

Master

Re: Blocking Incoming Private and Unknown Numbers

Another thing you can do is assign a special ringtone for everyone in your contacts. Same one if it makes it easier. Then search and install a blank sound file, something that doesn't actually have any sound as your default ringtone.

Anyone not in your contacts will not cause the phone to ring and anyone in your contacts will.

Takes a bit of work on the user side, but it does prevent the phone ringing when these unknowns keep calling.


--
If my post or someone else's answered your question please mark it an Accepted Solution.

Keep in mind, like you, I am a Sprint subscriber. I am in no way employed by Sprint in any sense. I just know stuff.
Journeyman

Re: Blocking Incoming Private and Unknown Numbers

Does Sprint have plans on providing the ability to block these calls? Most other carriers have this option and I do not feel as though I should have to install a special, second party, app to do this. It can't possibly be that expensive for sprint to do and would make a lot of their customers happy.

Journeyman

Re: Blocking Incoming Private and Unknown Numbers

Dear FelixN.

Here are some instructions on how to block phone numbers through sprint.com:

Block or restrict Voice Calls:

1.     Sign in to sprint.com with a valid username and password.

2.     Click the My Preferences tab

3.     Under Limits and Permissions, click Block voice

4.     Select the phone you wish to block         

5.     Choose from the following options to block, restrict, or allow calls:

a.     Block all inbound calls (Contact us by dialing *2 on your Sprint phone to set this option)

b.     Block all inbound and outbound calls (Contact us by dialing *2 on your Sprint phone to set this option)

c.     Do not block any voice calls ( all of your previously blocked voice calls will be archived for easy access later)

d.     Block all outbound voice calls

e.     Block only the following phone numbers for inbound and outbound calls (Select this option to block a specific number)

6.     Enter the phone number you wish to block in the field and click Add Number. The number will be added to the block let. To remove, select the number and click Remove. If you do not have permission to block voice calls, you will see a message indicating that your selection cannot be blocked.

7.     Click Save to block voice access. If updates were saved successfully you will see the following confirmations message: “Thank you! We’ve saved your changes.”

8.     You will see a Blocked icon on the phone that has blocked voice services. Turn you phone off and back on for the new settings to take effect. These changes will take effect within 15 minutes.                                                                     

i

  This should be easy to do with your Iphone.  You should be good to go now, if not please let us know.

*Annmarie

Sprint Social Care Team

i

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Journeyman

Re: Blocking Incoming Private and Unknown Numbers

Thanks Annmarie, but your steps only work if you know the phone number of the caller. The question was how to reject UNKNOWN numbers. I'm harrassed almost daily by private/spoofed numbers. Very frustrating.

Journeyman

Re: Blocking Incoming Private and Unknown Numbers

Shandycat,

Thanks for your post. I am sorry that the information provided was not helpful to you. Getting unwanted phone calls is frustrating. As my colleague Chris pointed out, there are a few options that may be available, much is dependant on the type of device. Here are the options that we have at this time:

First, Sprint has integration with Google Voice service. With Google Voice you have an option to restrict private and blocked numbers. This may be the easiest and most effective way.

Second, depending on phone model you can create a contact entry and name it "blocked caller" or "private caller" and select options to "send caller directly to voicemail" - This option is questionable as I have not tried it in quite some time and may very depending on phone model. I know this used to work with Android.

Lastly, there any many apps on the Android market and a few on the iPhone app store that claim to block private or blocked callers. You will need to try these out on your own to see which works. This option wouldn't be supported directly by Sprint but rather the application developer.

Here is a forum thread that discuses the situation. It's specific to Android if that applies to you: http://androidforums.com/htc-hero-sprint/44731-block-private-calls.html .

We are always looking at new and better ways to improve our services and your suggestions are passed on. Keep them coming.

Thanks,

Annmarie

Sprint Social Care Team

Journeyman

Re: Blocking Incoming Private and Unknown Numbers

However the follow-up question was never answered. Does Sprint have any plans to add this ability (Blocking Unknown or Private incoming calls). As pointed out other carriers offer this.  I agree that I do not want to add another app on my phone to do a task that should be part of the basic phone service. I can do this on my home service.

Journeyman

Re: Blocking Incoming Private and Unknown Numbers

Apps don't help those of us that use basic or feature phones. I know Sprint wants everyone to go to smartphones. This is another good reason for me personally to consider other companies.