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Calling voicemail causes busy signal after disabling Google Voice

Journeyman

Calling voicemail causes busy signal after disabling Google Voice

About a week ago I was looking at my bill history online and an agent began chatting with me. We agreed I would switch to a new plan that would be slightly cheaper. But to do this, they had to deactivate my Google Voice from Sprint. Now any time I call voicemail, I get a busy signal. And when other people call me they get some weird robotic "not available" message with some weird number at the end rather than an actual voicemail message like I had in the past.

 

I tried to talk to an agent online a few days ago. They told me to do a factory reset. I did that. It didn't work, and they never responded to me after I told them it still wasn't working.

 

Also, I've heard I can't reintegrate Google Voice and Sprint? The agent that got me the new plan said I could, but apparently Google Voice disabled integration with Sprint for new accounts.

 

27 REPLIES 27
Journeyman

Re: Calling voicemail causes busy signal after disabling Google Voice

I am having the exact same problem, I disabled google voice today and now no voicemail and my phone just rings and rings.  I see lots of posts but no soltuions... I tried the *38 to no avail.

Tags (2)
Highlighted

Re: Calling voicemail causes busy signal after disabling Google Voice

Hello @GLS1951! We might need to add the voicemail service back to your line. I can help with that.

 

I'll be sending you a private message, please check your inbox and get back to me at your earliest convenience so we can start working on this.


Kelvin
Sprint Social Care
Journeyman

Re: Calling voicemail causes busy signal after disabling Google Voice

I am also having this issue. Can someone contact me so I can get this set up?

Tags (2)
Journeyman

Re: Calling voicemail causes busy signal after disabling Google Voice

@rj77,

 

Thanks for reaching out to us. We can try to add the regular voicemail service back to your line. Let's verify your account, please check your inbox, I will be sending you a private message.

Journeyman

Re: Calling voicemail causes busy signal after disabling Google Voice

I am also having this issue and need to see about having my voicemail set back up.

Wizard

Re: Calling voicemail causes busy signal after disabling Google Voice

Hello @eploughe!

 

Let us take a closer look at your account setting. Please check your inbox, I'll send you a private message shortly.


Joel
Sprint Social Care
Journeyman

Re: Calling voicemail causes busy signal after disabling Google Voice

Thank you

Journeyman

Re: Calling voicemail causes busy signal after disabling Google Voice

I am having the same issue since Google Voice was disabled, please help!

Wizard

Re: Calling voicemail causes busy signal after disabling Google Voice

Hi @Gregb29.

 

Let's get started. Please check your inbox, I'll send you a private message shortly.


Joel
Sprint Social Care
Journeyman

Re: Calling voicemail causes busy signal after disabling Google Voice

I have the same problem

Re: Calling voicemail causes busy signal after disabling Google Voice

@BOBQ1548, I'm here to help! I just need to get your voicemail activated again. I'm going to send you a private message, since I'll need to get into your account.

 

 

 


 


RedCruzr
Social Care 

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