This has just started within the last few weeks. I've been using my Sprint number as my Google Voice number for at least a couple years now, and have enjoyed the ability to use GV as my SMS and voicemail program; I never had any problem setting it up.
Recently I noticed that my Galaxy S3 seemed to want to default me to the device's Voicemail system all of a sudden - I was getting redundant notifications that my voicemail was in GV and Voicemail; I tried everything I could to deactivate the system's Voicemail system (after going through weeks of annoying ads about upgrading it). I went so far as to uninstall GV and disconnect/reconnect my Sprint number from my GV number.
I've even called Sprint tech support twice to have them deactivate the device's voicemail system.
Now, I've reached a point where I am completely unable to select GV as my device's default voicemail program - though it still works, I don't get any notifications of new voicemails. And despite being assured by Sprint that the voicemail program has been completely deactivated, I still get notifications from the voicemail app when there are new messages. I also don't have the option to choose GV as my default SMS/messaging app either. I would use Hangouts, except of course any Sprint user who uses their Sprint number as their GV number has been advised to NOT use Hangouts for SMS/MMS because of a bug that results in dozens of copies of outgoing messages spamming the recipients.
I want to use Google Voice as my device's voicemail system, and I want to get notifications when I get new voicemails. I don't want to see anything from Sprint's voicemail program. I want to use Google Voice as my SMS program, not Sprint's "Messaging" program.
CSeanM, Thank you for reaching out to us. I would be more than happy to assist you with that. May you please click on this link http://bit.ly/1qQty1X so I can further assist you? - Gertrude, Sprint Social Care
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