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Cannot receive verification texts from IRS and Amazon (Galaxy S8)

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Journeyman

Cannot receive verification texts from IRS and Amazon (Galaxy S8)

I tried to set up my online account at the IRS, which asks for a mobile phone to text a verification.

 

I have tried several times to have the text sent to my mobile phone, but nothing ever comes through.  The IRS site does not indicate a problem of any kind.

 

The phone needs to be verified as registered in my name.  I have had Sprint service registered in my name for over 10 years now.

 

My preferences already indicate I am accepting all texts.

 

Solutions? 

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2 REPLIES 2
Sprint Social Care

Re: Cannot receive verification texts from IRS and Amazon (Galaxy S8)

Good morning rpbergman. This may be a case where the shot code messages are blocked. We would like to look into that for you. We just sent you a Private Message, please reply back as soon as you can.


Juan
Sprint Social Care
Journeyman

Re: Cannot receive verification texts from IRS and Amazon (Galaxy S8)

I am able to chat now.   Could you send me a private message again

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