I was charged a $120 EFT but I never cancelled my service. I did file a claim, paid my deductible, and received a new device. However, I'm being told the service was "cancelled" a week after that and now I'm responsible for paying the fee because it's been past 45 days. I never called to cancel service or cancelled my service online. I've been on the phone for over a 1/2hour with no resolution. I've noticed a steady decline in Sprint's service (both customer and coverage)- which I won't go into because that would take all day. How do I get this resolved? I shouldn't be held responsible for THEIR mistake.
50+ minutes (I stopped counting once they put me on hold when I asked for a payment extension for their error) and a supervisor later- they need to do "more research" but can't guarantee anything. How about you remove the fee and start new service?