When signing on for Sprint I had bad credit well I still do. So to get a decent phone they wanted around the $400 down payment. So instead I want with the Stylo 4 which is not working as it's supposed to. There are no damages but I have to reset it daily because it gets so slow. I got this phone only 3 months ago so I called about seeing about getting an upgrade and trying to see if they can work with me because they sold me a phone with issues. They want me to pay $140 early upgrade fee which I don't mind paying but the problem is the used phones are hardly ever in stock so I called to see if I could get the early upgrade fee charged to my next bill when I get paid. They said they can do that but then they told me the phones I was looking at on the website are not in stock and the ones that were in stock they quoted me a higher down payment and a higher monthly payment then what is on the website. They told me that the website does not always stay up-to-date and they also told me they could not offer the same offers to me on the website. They said their information over the phone is more accurate and the website is incorrect. I have to sign into my account to try to do an upgrade so I know the amount is correct on the website. Probably going to switch providers because I have nothing but issues with Sprint. I don't know if telesales is a scam or if the website doesn't stay up to date but I'm starting to think Sprint as a company is what's really the full scam
I have an LG Stylo 4 I have called several times about trying to get a refund on it. In the fine print it says I have 30 days to try to return it but when I called within the first 30 days I was lied to and said I couldn't return it and now that it's after the first 30 days I am told that there is no call history for me within the first 30 days which is a lie. I'm being scammed and robbed paying for a phone that doesn't work and I have to pay $140 to fix Sprint own mistake.
I don't want to lose you as a customer. Can you tell me what's happening with the phone?
I do not have complete coverage because I take care of the things I buy and don't really by and don't really break things. The reason I'm taking this up with Sprint and not LG is because Sprint told me I could not return it when I originally called within the first 30 days and they Dodge around my questions and now I'm being told that there's no call on file from me calling on the first 30 days when I know for a fact they called three times. So they are saying that I'm disqualified from a return because I never called but I did call within the first three weeks three times and all three times I was told I could not return it I've been lied to repeatedly and it's costing me money to fix Sprint mistakes
The information you've received about returning it at this time, is correct. We wouldn't be able to return it now. Typically, if it's deemed a warranty issue, there is no cost for a replacement. Since you're past the 30 days, the next step would be the manufacturer.
I hear ya Crabjr. At the beginning of this year, certain states instituted a ruling that customers can't purchase devices after they have moved to a rent or month to month payments. With a lease there are 3 options; Those are to purchase, upgrade and return the old device in good working order, or con't paying on a month to month bases.
This last option is the default option, in the event that a customer doesn't choose one of the other 2 options.
As for notification, all options are outlined on page one of the lease contract. Which I understand not holding on to it for 18 months. Sprint understands this as well and that is why there are 2 sections on the bill that shows what number payment your making, and a complete break down of the lease further into the bill. Small grey boxes, about age 5-9 of the bill. The bill also will tell the customer that when the last payment has been applied to the bill. It's right across from the line the lease phone is on. We also send out a notification via either text or email stating that a customer is at the end of their lease, and out lines the end of lease options.
With the laws set in place, we can not do anything to make it to where you can own it. You have the choice to upgrade and/or turn the phone back in.
It is frustrating, and I completely understand that. We have to follow the state laws put in place.