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Continuously not receiving calls and texts and not being able to send texts or calls.

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Journeyman

Continuously not receiving calls and texts and not being able to send texts or calls.

At least 3/4 of the times that I try to make calls, connect to the internet, or send text messages my phone either says network error, send failed, or is not connected to a mobile network. It is ridiculous, why pay so much money for a service that does not even work half of the time. I am seriously getting so tired of this company.

6 REPLIES 6
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Re: Continuously not receiving calls and texts and not being able to send texts or calls.

Trammell1991,

I'd really like to help! Thanks for making us aware of this! Which device are you using and do you receive any type of error code? I can certainly help you with troubleshooting!

I look forward to your response and I apologize for the issues!

William

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Journeyman

Re: Continuously not receiving calls and texts and not being able to send texts or calls.

For a long time now I have been having similar issues in extreme upstate NY that creates a problem about 1 out of 10 calls/messages/data attempts.  I receive network errors and failures.  I also have messages and voicemail that will not download to my phones.  Some days are worse than others. 

I made the mistake of following Sprint's solution of porting over my wife's phone service to Sprint.  They said it was the other carriers' issue and putting our phones on the same network would fix the failures between our phones.  Unfortunately that was not the case, and the problems have continued for both phones.

The lack reliability has caused many issues with work, family, and friends. 

I have made several calls to Sprint and they say there are no issues in my area.  This is contrary to my local store telling me there is a well known issue in my area, one that has been ongoing for quite some time.  They tell me that Sprint is working on the problem.  The local store acknowledges the problem has been going on for too long.

I started documenting the issues and have stopped by the local store numerous times to show them the failures.  I followed up by calling Sprint as well, giving the information, store location, and the specialist's name.

I just finished calling Sprint, again, to reason with them that enough is enough; I need to switch to another network.  I had given them time (too much time) and that I even had tried to help them help me by moving my wife's service to Sprint.  I was transferred up the chain of supervisors to a representative, one that seemed so smug that it was offensive. He had no empathy for all my efforts and issues.  It soon became obvious that my reasoning and request to consider the documented issues and known local service issues was wasted time.

My only request was that the newer phone, that was moved to Sprint (per their recommendation), be released of an early termination penalty. The other phone is 1 and 1/2 years past the contract end date so no penalty would occur.

Sprint put me in a situation with two options (each cost me about the same):

  • I give in (ugh), pay the breakup fee, and wave goodbye to Sprint forever.  I then start a new phone on a different network but I keep the telephone number.
  • I freely move the older phone to another network and then change the newer phone plan to the minimum service without smart phone features for the remainder of the contract (looks to be ~$20 per month).  I will then get a new telephone number for a another.

Is there anything else that I could/should do?

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Wizard

Re: Continuously not receiving calls and texts and not being able to send texts or calls.

n-a-c,

 

Thanks for reaching out to us, and letting me work with you! May I get your zip and cross streets to take a look at the towers in your area? I also would need what type of phones you have, and if there is an error messages you get when making calls, texting, or open the internet browser. I am here for you and want to help!

 

Samantha

Sprint Social Care Team

Tuesday-Saturday 11am-8pm mst

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Journeyman

Re: Continuously not receiving calls and texts and not being able to send texts or calls.

12901 area with iPhone5 and an EVO.

Your data will most likely show there are no issues in 12901 BUT locally they will confirm the ongoing data problems that plague this area for close to a year now (518)561-2497.

Errors include: "generic network" failures for messaging; messages that say "downloading" but do not or arrive many hours later;  new voicemail indication with a notification that the voicemail message failed to download (attempts to redownload fail); Internet connect attempts time out or are extremely slow.

All of the errors occur in strong signal areas throughout 12901.  When we travel or vacation to other areas we do not experience these problems. Again, it is an ongoing problem in my home area that is a known problem.

NO issues experienced in the next closest city Burlington, VT.  NO issues on our last vacation (six weeks) that took us around many areas in the Northeast. Once we return to our home area the issues return.

Please avoid suggesting phone settings.  We have been down this route many times with Sprint's call-in tech support.  It is not the phones.

Thank you.

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Journeyman

Re: Continuously not receiving calls and texts and not being able to send texts or calls.

Samantha,

I provided the information you asked for and I am awaiting your response.

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Journeyman

Re: Continuously not receiving calls and texts and not being able to send texts or calls.

Wow, you just described the same issue and treatment I have dealt with from sprint. I added my mother to my plan to help her out and it has been the worst decision I've made in a long time. After 20 years with sprint I have been ignored and dismissed by their "supervisors" to the point that one of them told me "says you that your having a problem, but I just do think it's true" After all this time I have realized that the answer is to simply take my 5 lines to the competition...I might not even wait and just pay the rip off penalty. I figure I am already paying for one line that give me nothing but trouble and it's my eldery mother's line, and now they have a know Airvave issue with the Iphones (since Sept 2012) and today I spent 3 hours trying to findout why my phones didn't work and I had to google it to find the well documented issue that sprint's "tech support" had no clue about. Oh and I was hung up by another supervisor, and no I never get beligerent with anyone it serves no purpose. So after the disrepectful treatment from a couple of so called supervisors I trully just want to disconnect. If you can, just cancel and go elswhere.

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