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Disabled GV now cannot set up Sprint VM

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Journeyman

Disabled GV now cannot set up Sprint VM

Hi, I disabled my google voice account, by going into it and clicking on the disable next to the sprint number.  I have also dialed the *38 to disable call forwarding.  When I click on the VM button on my iPhone, it calls the VM and says "Sorry, the number you called was busy."  Any help would be much appreciated.

Alyssa

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3 REPLIES 3
Master

Re: Disabled GV now cannot set up Sprint VM

ALYSSAM622

Have you tried dialing your phone number directly? Most likely the VM needs to be set up by having you call your own number from your phone. Keep us posted on what happens.

- Clyde
Sprint Social Care
Journeyman

Re: Disabled GV now cannot set up Sprint VM

I did try that and I still get the "Sorry, the number you called was busy."

Master

Re: Disabled GV now cannot set up Sprint VM

ALYSSAM622 --

Follow both options here: http://bit.ly/1pNmrnF. If this does not help you, we may have to reactivate the voicemail feature on your account. Please visit http://bit.ly/1lCgRpq to get in touch with our Social Care team!

- Julian
Sprint Social Care
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