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Google Says Voice is Still Integrated, Sprint Does Not

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Journeyman

Google Says Voice is Still Integrated, Sprint Does Not

The Google voice integration was removed from my account, on my first line, when we removed the hotspot feature. Now I have left my phone at a relatives over the holidays. Problem is I can't check the voicemail, as Sprint is now accepting the missed calls and not Google. Since I never setup Sprint voicemail, I can't check the VM's remotely, even though I need them to run my business. Sprint can't help me, they say I need the phone (even tech support said that). I can't now setup any Google Voice forwarding, voicemail or even SMS because without the phone - I can't enter any codes or provide any confirmation. All I needed is a conditional transfer/forward for unanswered calls - and no one at Sprint seems to be able to help me without having the phone in hand - which is the crux of the issue.

I certainly don't want to bash anyone (EDIT: Really, the reps seemed to have looked for all the help they were given, I think the problem isn't the CSRs at all), but every option has been to do everything myself, and from the phone - which I don't have. I'm not sure what tech support and the CSR's do - other than sales? Give you those dummy answers? I am knowlegable enough to understand the problem and a quick Google search showed me exactly what needed to be done - but I had to explain this to their representatives.

Essentially - it's Sprint's mistake. They removed forwarding, they removed the integration, and they claim to not be able to fix it. Seems odd they can only do things in one direction. I almost want to ask a question here - see what I can do - but I'm out of questions because we've asked them all already... so I guess I'm just begging for help?

2 REPLIES 2
Sprint Employee

Re: Google Says Voice is Still Integrated, Sprint Does Not

I've sent you a private message, please respond for assistance.

No longer working Community Response.
Journeyman

Google Says Voice is Still Integrated, Sprint Does Not

Message sent, love the service - I truly appreciate the attention.

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