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Google Voice Integration and MMS - Option 1 doesn't work

Journeyman

Google Voice Integration and MMS - Option 1 doesn't work

Google Voice now supports MMS - Pictures.

That being said - Option 1 (use your carrier number) is not working.

Will this be fixed?

3 REPLIES 3
Master

Re: Google Voice Integration and MMS - Option 1 doesn't work

scottpatton44,
Let me look into this for you. What happens when you use option 1 when using this feature? Let me know so I can properly research this for you. Thank you!
- James
Sprint Social Care
Journeyman

Re: Google Voice Integration and MMS - Option 1 doesn't work

SMS works flawlessly - no issues there.

MMS (Photos) really don't work consistently - though I haven't charted the details - but let me summarize the issues.

  • Emoji get stripped out of the message
  • if you only send an emoji - no message is delivered or sent
  • Picture SOMETIMES send, but ONLY if you put text in the message as well.
  • Pictures are almost never delivered.

I'm using a stock Moto X, running the latest version of Hangouts. 

Switch to Option 2 and use my Google Voice number and EVERYTHING works *PERFECT*.

Now that all the other carriers are supporting MMS/Images via Google Voice, it is a GREAT opportunity for Sprint to showcase this messaging opportunity for all of it's customers. 

Master

Re: Google Voice Integration and MMS - Option 1 doesn't work

scottpatton44,

Thank you for the information. From further research, I have noticed that Google extended this feature to a Google Voice Number. It did not mention that it has been extended to a number attached to any carrier. Unfortunately, because this is a third party application, there is need for you to contact Google for further assistance.


- Carolyn
Sprint Social Care
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