As much as I really like using Google Voice I've had to disable it again on my account. I've learned that calling Sprint's customer support gets me zero assistance, last time I called the woman said she was aware of the GV integration but never saw it work, how to use it, what it does, or what it looks like, great customer service!
Current issues with GV (phone is an S5 but its not a handset problem) -
1) Wi-Fi calling - place a call, call goes out t the call quality is excellent then after 2 or 3 minutes the call just drops. It's not the Wi-Fi hotspot, happens at multiple hotspots, same with incoming calls.
2) outgoing calls will often fail, I'll place a call and the remote party's phone rings, but I never hear the call complete except if I try talking my voice just echo's back to me, the called party gets the same behavior. I may have to attempt the call 2 or 3 times to get the call to go out (I've had as many as 5 attempts before I was successful) - this problem occurred with my S3 handset too.
3) While connected for Wi-Fi calling SMS messages were not coming through, either to my phone or my GV account, I think this was a temporary problem as it cleared up after a day, but I ended up disabling GV for a period of time and it cleared up immediately.
So if I call customer support I'll get the standard troubleshooting steps:
1) reboot your phone (it gets done occasionally anyway plus its not a handset issue)
2) reset your phone to factory default (OMG kill a fly with a sledge hammer, IT'S NOT A HANDSET PROBLEM)
3) Call Google - wait, who's providing me this service, Sprint or Google? I write my check to Sprint not Google, Sprint is my service provider
4) CSR goes "Oh I see there is a network (insert description here) in your area it should be cleared up shortly have a nice day" (The catch all to get you off the phone)
I always tell the CSR that I have the GV integration turned on and state "Do you think it might be a problem with the integration" I always get back something along the lines of "I see you have the integration enabled on your account but no, GV should have nothing to do with this problem"
Well obviously the CSR doesn't have the ability to think past the troubleshooting flowchart they have in front of them.
So how do I get these problems resolved?? Sprint?? I send my check to you monthly not Google, you are my provider, you have an obligation to fix these issues.
As of right now GV is NOT enabled on my phone, I disabled it yesterday morning. Since disabling GV all the issues I have described (including Wi-Fi calling) have ceased, I have not added GV back to my account since I disabled it yesterday.
Regarding the Wi-Fi calling, as I just said now the GV is disabled on my account it works with 100% reliability, when GV was enabled my call would last no more than 5 minutes at which time it would simply disconnect, no jitter, no drops just a cold disconnect. The Wi-Fi in the locations I've used it are known to be stable and without interference from other A/Ps, a speedtest (speedtest.net) on my phone reveals 18.9Mb/s down and 14.5Mb/s up with a 14ms ping time. I'm using 802.11g and I think those speeds are more than acceptable for a voice call that should require approx 90Kb/s.
Again this is not a handset issue, although I've restarted the phone (removed the battery) previously. Disable GV on the account and presto everything works 100%. Something is broken between Sprint and GV and Sprint needs to take ownership of the problem.
Figures Sprint is going to pass the buck, I'm not Google's customer, I'm Sprint's customer, Google is Sprint's supplier for this service. For example if I have problems with my electricity I call the electric company, the company that I send my payment to, I DO NOT call their suppliers for service.
SPRINT FIX YOUR NETWORK
Yeah, I call the company I purchase the service from, I purchase the service from Sprint.
I suspect in the off chance I can get a hold of somebody at Google they will tell me its a problem with your carrier and you need to call them.
Again Sprint is my provider, can you prove to me 100% that there is no problem within your network that when Sprint links my account to Google that is causing the problems? eg maybe a bad handoff within your network? improperly programmed switch? Are you 100% certain? Or do you simply want to pass the buck to somebody else because you really don't know what to do?
And supposed I am somehow able to contact google and they say, sorry you aren't our customer, Sprint is our customer/partner you have to work with them?
Plus it still doesn't answer why Wi-Fi calling always fails after about 2 to 5 minutes but a call over the cellular network (once established) doesn't have any issues, to me this sounds like some sort of notification from Sprint to Google is not being passed properly, have you been able to confirm with 100% certainly that the problem is not on Sprint's side? I highly doubt it.
Sprint, you need to take ownership of your network issues.
who terminates the Wi-Fi calling (using Sprint's Wi-Fi calling app) and an on network call? Sprint, that's who, Sprint may in turn forward the call to GV for further processing but to me it sounds like that hand-off is broken and needs to be investigated by Sprint, possibly in conjunction with Google, something a customer cannot do.
Sprint you need to fix you network!