I recently added HD streaming to my unlimited plan and for some reason its not working on Netflix or youtube. It's still restricted to 480p and I was wondering when does it kick on or is there another problem?
Thanks for reaching out. The reason you are only able to stream at 480p may have to do with the type of plan you are on. Allow us to review your account. We just sent you a Private Message, please reply back as soon as you can.
Sprint Social Care
Juan Sprint Social Care
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