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How to add AppleCare during online upgrade?

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Journeyman

How to add AppleCare during online upgrade?

Trying to upgrade my 4s to the 5c online, but there is no option to add AppleCare?   Am I missing something?  Will it prompt me to add it when I receive the phone and activate it (which I plan to do via iCloud).  I'm trying to save myself a trip to the sprint and/or apple store. Thank you.

5 REPLIES 5
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Master

Re: How to add AppleCare during online upgrade?

Hey Bree73

Thanks for posting to us. After you hit upgrade device and continue into the upgrade there should be a page with a list of add ons for services, accessories and add ons. Are you not seeing it located on this page? Let me know!

Krishel
Social Care
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Journeyman

Re: How to add AppleCare during online upgrade?

No option for AC at all.  Will it prompt a purchase on the phone during activation?   It did say something about congratulations, you can do add ons during activation???

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Master

Re: How to add AppleCare during online upgrade?

Bree73,

Yes. Were you able to get to the list of add-ons that my teammate Krishel was mentioning? If you were unable to add AppleCare, you are able to give Apple a call and they would be able to add it for you over the phone.

Regards,

*Audrey

Sprint Social Care Team
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Journeyman

Re: How to add AppleCare during online upgrade?

There is a list of add-ons, but they are all accessories.  I am NEVER given the option to select AC or TEP.  I will just order the phone and call Apple directly.

Highlighted
Master

Re: How to add AppleCare during online upgrade?

Bree73,

Hmm, that's interesting. There should be an option after you select the device so I apologize that it is not there for you. Keep us posted and let us know when you've completed your order with AppleCare.

Regards,

*Audrey

Sprint Social Care Team
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