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Incoming GV Calls Failing Upon Setup ... how to fix?

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Journeyman

Incoming GV Calls Failing Upon Setup ... how to fix?

The majority of incoming calls to my Sprint number (integrated with GV) are being dropped when I answer the phone. This happens whether I answer on my Sprint phone or my landline. If I enable call screening, the call drops after the screening message. In all cases, neither party gets any audio. Some callers have reported hearing an echo of themselves instead.

This is a nightmare, as it is happening for more than half of my incoming calls. It has been going on for at least 2 weeks.

Any ideas what might be causing this, or how to fix it?

Thanks,

Richard T

1 REPLY 1
Master

Re: Incoming GV Calls Failing Upon Setup ... how to fix?

Hey Richard,

Thank you for posting and reaching out to us with your issue. Are you still experiencing these service issues? If so, please provide your zip code and closest intersecting cross streets so we can investigate this matter further for you. Also, what device are you working with? Please let us know, we look forward to your response.

Charles G.

Sprint Social Care Team

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