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New to Sprint: iPhone wont receive calls (data and text work)

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Journeyman

New to Sprint: iPhone wont receive calls (data and text work)

Hi everyone,

I recently switched over to Sprint and ported my number from T-Mobile. I am using an iPhone 8.

I am currently unable to receive any phone calls. I can make phone calls (outgoing), send and receive messages and data. Basically, everything works except receiving calls. 

According to Sprint, the port is complete. I've restarted the phone multiple times but to no avail.

Thank you for your help!

-Daniel

 

1 REPLY 1
Wizard

Re: New to Sprint: iPhone wont receive calls (data and text work)

I know you need to receive calls. To fix this we need to update data profile on your phone. Here's how to do it. https://community.sprint.com/t5/Phones-Devices/SOLUTION-iPhone-How-do-I-Update-my-network-profile/ta... If you need more help I'm here.

Penguin
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