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Not receiving short code texts from certain numbers

Journeyman

Not receiving short code texts from certain numbers

I use to be able to receive messages from certain short code numbers but not anymore. I’ve tried calling sprint and they said they have unblocked short codes but I still can’t receive the messages. I know it’s my phone because my other family members can receive these messages. I’m getting frustrated because I can’t pick up any shifts at work. Please help

3 REPLIES 3
Sprint Social Care

Re: Not receiving short code texts from certain numbers

Yael122802,

Hey! Thank you for reaching out. Have you tried to unlock the short codes directly just to make sure? You can send a Text message to 9999 with "Allow all" in the body message.


Kryshna
Sprint Social Care
Journeyman

Re: Not receiving short code texts from certain numbers

Yes i tried that from reading other posts. Nothing still. 

Sprint Social Care

Re: Not receiving short code texts from certain numbers

Hey Yael122802, let's take a closer look into this. I have sent you a Private Message, feel free to reply at your earliest convenience.


Mayorin
Sprint Social Care
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