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Phone Payoff

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Journeyman

Phone Payoff

Have 2 months left on phone payment and wanted to pay it off. Cannot do it on Sprint web site and when I do a search on Sprint it comes up with no information on how to do it.  Seems like they set it up that way to make you call or visit a Sprint center. Very inconvenient.

1 ACCEPTED SOLUTION

Accepted Solutions

Stangman2007,

 

Please try to fallow these steps:

 

1- Dial *3 on the phone.

2- Select "pay by phone" (not go to the app).

3- Press 1 if calling from that phone.

4- Press option 3 for the installment plan menu.

5- Follow prompts to make payment to the installment plan.


Kryshna
Sprint Social Care

View solution in original post

4 REPLIES 4
Sprint Employee

Stangman2007,

Hey! I can help you out with this. Is it an installment billing or Lease contract?


Kryshna
Sprint Social Care

It's an installment

Stangman2007,

 

Please try to fallow these steps:

 

1- Dial *3 on the phone.

2- Select "pay by phone" (not go to the app).

3- Press 1 if calling from that phone.

4- Press option 3 for the installment plan menu.

5- Follow prompts to make payment to the installment plan.


Kryshna
Sprint Social Care

View solution in original post

That worked. They still need to put the payoff function on the web page.

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