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Phone claimed on insurance lost or stolen before I shipped it back.

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Journeyman

Phone claimed on insurance lost or stolen before I shipped it back.

I have no idea what to do in my present situation. I recently cracked the screen on my LG G2, filed the TEP claim and had been waiting to send it back. My laptop charger was being repaired and I was waiting until then to send it back. During that wait, the broken G2 disappeared. Either lost or stolen. What should I do?

(PS. I broke the new one 4 days after, these screens are fragile beyond belief.)

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Master

Re: Phone claimed on insurance lost or stolen before I shipped it back.

casperdjSLC

Sorry to hear the device is lost or stolen. If you don't return the original damaged device, a non returned fee will be charged.You should contact Asurion to let them know what happened.

Joel

Sprint Social Care Team
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