Can you tell me when the last unlock request was made and do you have a ticket number for it? I can take a look and see why it was not successful.
Did you request the unlock at the store or via phone? If you can send me a private message, I can look up the IMEI of your device.
Hi @mediamvn_sprint @HELPeR_Sprint @RedCruzr_Sprint and other folks, I also have a similar problem, please help. I was using a iphone 6s on sprint line since January, activated a fully owned Android device and it's locked to sprint. I just need it unlocked for international use as I am travelling out of the country. The account support lady told me it will be unlocked and transferred to international desk however after several tries they always come back with the same 50 day policy.
We'd be glad to help take a look into that and check on things for you. Did you buy the Android phone second hand or was it yours previously? As long as it's been on any account with the Sprint network for 50 days, that shouldn't be an issue as long as we know who the last owner was. I'll drop you a PM so that we can get some additional detail from you to assist further.
I am running into this exact same issue, a phone that I have had for almost 2 years that has been paid off for almost 2 months cannot get unlocked because it was replaced recently at the Apple store. Can you please assist with the same exception that you were able to get work for others, as no agent I talk to has been able to get this to work and this is maddening.
@bcurtis25, I'm happy to assist with validation of the replacement and get the case submitted for you. I'm going to send you a private message to get your account and phone information.
Hello. I am also having similar issue for the last couple weeks. Can someone please please help me fix this issue! Thanks.