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Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

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Sprint Employee

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

Thank you for your time and supportive message. Thanks for taking time to express your satisfaction. That's music to ours ears. It was a pleasure to assist you.

Have a wonderful rest of your day. 🙂

 


Ciara
Sprint Social Care
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Journeyman

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

Hello,

 

I purchased a phone full price to use on kickstart. Turns out I have little to no signal and dropped calls left and right. I was told that I couldn't have the phone unlocked for 50 days so now I'm stuck with no phone until I can unlock it. I spent over 1200 on this device and can't afford to buy a new device from another carrier. Is there anyway you can help me get this unlocked? I'd be so greatful!!! 

 

 

Highlighted
Sprint Employee

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

Hey! I definitely understand that you really need your device/. This is why I want to work together to find the best resolution. Please reply to my Private Message as soon as you get a chance.


Ciara
Sprint Social Care
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