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Ringtone issues with Sprint Music Plus

Journeyman

Ringtone issues with Sprint Music Plus

I purchased a ringtone and downloaded it from Sprint's website.  The dowload had me install Sprint Music Plus.  I installed Music Plus and the ringtone appears in my "ringtones" list and will playback from that folder but when I set it as the default ringtone on my Galaxy S3, there is no audio with incoming calls...I switched back to a factory ringtone and I get audio.  Any ideas why the downloaded ringtone has no audio?

3 REPLIES 3
Journeyman

Re: Ringtone issues with Sprint Music Plus

Correction, now the ringtone will not even play from the Music app...I get a 29999 "track cannot be played, try later" error.  Tried downloading the ringtone again and get the same error.

Journeyman

Re: Ringtone issues with Sprint Music Plus

Correction, now the ringtone will not even play from the Music app...I get a 29999 "track cannot be played, try later" error.  Tried downloading the ringtone again and get the same error.

Community Manager

Re: Ringtone issues with Sprint Music Plus

Ouch, that's no good at all.  Have you tried removing the file and downloading it again?  Since we have a record of the purchase you should be able to do so.

*Christy

Social Media Team

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


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