Hi, my name is Miyu.
I have a complaint to some sprint stores. I don't know why but whenever I go to sprint stores , they are disrespectful and rude to me. I went to one store today because I wanted to ask about something. I'm leaving America soon and going back to my country for good, so I asked about canceling my contract. The guy said that I have to call the customer service but I actually wanted to do it in person because of my poor English. I also heard that it can be done in person. I'm usually not good at speaking English especially on the phone so I explained that to the guy who are working there but he kind of got annoyed and rudely told me "no no no I can't help you just call the customer service". He was doing something else and didn't even look at me so I got really upset.... Same thing happened at other stores too. I felt like nobody didn't wanna help me at all. And it's not the first time something like this happened. Whenever I ask for a help they always tell me to call the "customer service" even with tiniest problems that I am sure that they can fix it in few minutes. I mean what is the purpose of the store then? I just felt like they are lazy and don't wanna do it. I am a customer for almost five years and sad to leave but I was always happy to be a Sprint customer . The only thing that I did not like was how I got treated by the people who are working at the sprint. Do I really have to call the customer service to cancel my contract? Sorry about long post.
Good morning Miyu07, I want you to know that I apologize you were treated that way. We never want our customers to feel like that. If you don't mind me asking, what's your preferred language?
No problem! I'm going to go ahead and file a complaint on your behalf regarding your experience. We don't want this to happen again in the future, so rest assured that your complaint will be reported.
Hi, sorry but i think I misunderstood you.... I thought you meant that I can talk to someone in Japanese on the phone. I am leaving here end of August and I really need to cancel my contract, but I am not comfortable talking on the phone, especially in English. So do you have somebody I can talk in Japanese on the phone or can I cancel my contract in person? Please help me.
I understand where you're coming from. In order to cancel your service, it would have to be over the phone. Is there anyone who can translate for you if that would be easier?
Fine then. I thought you have someone in Japanese who I could talk to on the phone since you asked me what language I prefer... I guess I misunderstood you... I'll call them then. Thanks.
Miyu, I did some checking around to see if we had a Japanese language line or way to facilitate that call. I am very sorry, unfortunately, that isn't something we offer. I think it would be a benefit to other customers, not just you, and will be suggesting it to those in our Corporate program.