Spotify Premium not working

[KK4BFN]

Just like everyone else... My Spotify premium is not working.  From reading all the threads here, this seems to be a widespread problem.

I've tried reinstalling the app, logging in and out several times (from the device and PC), and even trying the "Sprint.com/spotifyredeem"

I'm being billed for a service I am not receiving.  This was an issue a month ago when I lost my premium status during my trial. The only reason why I am trying to get this through Sprint is for the discount. So Sprint needs to either fix this, or start crediting me.

I've already sent a PM. (So if the Sprint responders ask me to send a PM, it's proof they don't read the entire message.)

[KK4BFN · Accepted solution]

What finally had to happen was this:

1> Spotify had to backup my playlists, and then delete my accounts, freeing up my email address.

2> Sprint had to "move" my Spotify Premium to a new account. (They resent the activation text)

3> Created a new account on Spotify.

4> Used activation text to reactivate Spotify.

I would assume the same could have been done by going onto my Account Management page on Sprint.com and removing Spotify, and then re-adding it, but I'm not about to test that.

In the end, it took working with BOTH Spotify and Sprint to get this issue resolved.

[jeff7249]

I have been on the phone with Sprint for TWO days and a total of SIX hours.  Sprint claims that there have never been problems with Spotify PREMIUM trial.  Hmmmmmmmmm.

[SprintCare]

jeff7249,

We apologize for the inconvenience. Please allow us to help. What issues are you encountering with the trial?

- Emily
Sprint Social Care