Thank you so much for reaching out. We are glad to know you are interested in our New Magic Box. Click here so that you can submit your pre-order.
Keep in mind, it's not available every where just yet. Consumers will be last to receive from the articles I've read. Also, the rollout locations are limited at this time. But sign up anyway so you'll be kept up to date on when new locations are added and when consumers are able to get one.
Hello Jeffery, I submitted a application over a month ago (more like 2 months). Have not heard anything back. I have called several times in the past with my phone issues. 3G in house 4glite outside or by window. They have it documented. Have offered a Airwave in the past but, do not have cabled internet or fios available at my location.
Hey there ClayCassell! Sprint Magic Box will initially be available to business customers followed by consumers. The department handling this have their hands full getting back to everyone. They are working fast to get in touch with those responders identified as good candidates to benefit from a Magic Box. I would love, however, to have a look at your issues. I'll be sending you a private message so we can continue to work on this. Make sure to check your inbox.
Hello - I signed up for Sprint on June 1, and requested the Magic Box on June 6 (for some reason, coverage in my neighborhood, specifically my road (and I live in town), is not very good - I cannot access 4g at all and have turned in numerous trouble reports). I understand there have been lots of requests, but I was assured by my local store that I would qualify, but I haven't received anything via email as of today. Thanks
Seems like we are in the same boat. Requested Magic Box over 2 months ago, still have not gotten one. Was contacted thru this forum from customer service as me to try a couple things and take speed readings and submit them to them. Have not heard anything back. I had documented reports my issue for sometime now and was offered a airwave but I have no broadband internet so it would not work in my situation. I think they want to do everything but, issue these boxes to residential customers.
How is it determined a customer gets one? I get conflicting stories. One rep told me that because I can't access data inside and outside my house and for a few blocks in each direction I should qualify. Another told me it doesn't matter if i can get data or not because the coverage map says I have coverage. The problem is I DON'T have coverage. i have no way to send them screen shots of my results from speed tests and data connection error pop ups. Basically I was told the map is 100% correct. If it says i have coverage then I do have coverage. But the map doesn't show the fact that I can't get data at all most of the time. When I do get it, it is as slow as dial up.
I have another question. What if I have 5 lines and 2 of them are not in the same city as me? I have one that does qualify for a magic box based on the coverage map, but the address doesn't match the billing address. I have one that MIGHT qualify, but again the billing address doesn't match the address the phone is used. Basically I have 5 lines in 3 cities. Is there just one box per account? If so, it will be unfair to two of us.