I have an HTC EVO 4g phone and I want to be able to download my contacts online but the app says it is not compatible with my phone. I don't understand since my phone is a smart phone. How can I backup my contacts on the Sprint website?
If your device is not compatible with Sprint Mobile Sync, unfortunately you cannot save your contacts on Sprint.com. The alternative would be to backup your contacts with your Gmail account or another backup service. If you use the Sprint Total Equipment Protection App (you must have the Total Equipment Protection on your device) you can also backup your contacts, or use Lookout as well.
You should be able to export your conacts that are in Mobile Sync into a format (.csv) that you can then import into Gmail Contacts that will then sync with your device.
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