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Sprint TV for Iphone 5 not loading

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Journeyman

Sprint TV for Iphone 5 not loading

Hello. I am new to Sprint and just bought Iphone 5. I just downloaded the Sprint TV app but it wont launch. It have been loading for a quite awhile now.

I need help! Please send fix on the app.

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27 REPLIES 27
Wizard

Re: Sprint TV for Iphone 5 not loading

I am sorry to hear that your Sprint TV app is not working on your iPhone. Have you tried uninstalling and reinstalling the application? Can you access Safari on your iPhone? And finally, is your software updated to 6.0.1?

Journeyman

Re: Sprint TV for Iphone 5 not loading

Yes  to all your questions. I have two iphone lines in my new account and would really like to have this working.

Wizard

Re: Sprint TV for Iphone 5 not loading

Are any error messages being displayed? Are you trying this feature of WIFI or 3G network?

Journeyman

Re: Sprint TV for Iphone 5 not loading

no error messages. the sprint logo,spinning wheel and loading appears. the instructions said that for first time it needs to be on the network. my phone says LTE.

Wizard

Re: Sprint TV for Iphone 5 not loading

Try to close the applicaiton altogether and retry. Double click home button, press and hold on Sprint TV and then select the minus sign to completey close the application.

Journeyman

Re: Sprint TV for Iphone 5 not loading

done but still the same result. i think the spinning wheel is great but the app needs to work...this is frustrating.

why did you push an app that does not work?

Wizard

Re: Sprint TV for Iphone 5 not loading

Try turning off the LTE and try over the 3G network.

Journeyman

Re: Sprint TV for Iphone 5 not loading

I changed it to 3g and same thing is happening.

Wizard

Re: Sprint TV for Iphone 5 not loading

Settings<General<Cellular<Enable LTE, just switch it to off

Journeyman

Re: Sprint TV for Iphone 5 not loading

done. but same thing is happening. Sprint logo, loading... spinning wheel

Wizard

Re: Sprint TV for Iphone 5 not loading

Settings<General<Reset<Reset Network Settings...nothing will be erased except for any saved WIFI passwords.

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