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TEXTING PICS ON IPHONE 5C

10 REPLIES
Journeyman

Re: TEXTING PICS ON IPHONE 5C

PJAYDEE,

Thank you for getting back to us. I apologize for the inconvenience. Have you tried any of the suggestions fireguy_6364 sent? That would be great to try next, let us know if this works.

Jen R

Sprint Social Care Team


GrandMaster

Re: TEXTING PICS ON IPHONE 5C

this is through the regular texting app and not imessage correct? one additional thing to attempt is turning off imessage for a moment then trying to send a pic text through the regular texting app..try that and post what it does or doesnt do. also by chance are you having issues with hopping online and browsing the net? slower than normal? works fine?

Journeyman

Re: TEXTING PICS ON IPHONE 5C

This did not work..."failed" between steps 3 and 4.  I would really love a working solution to this issue!

Wizard

Re: TEXTING PICS ON IPHONE 5C

PJAYDEE -

Thank you for the update. Try this in this order. I know you have performed some of these steps already but it worked for me with my picture mail issues.

- Go to Settings>General>Reset>Reset Network Settings

- Remove SIM and reinsert SIM

- Dial ##873283# & call

- Sync to iTunes

- Dial ##25327#

Let me know if this helps.

- *Kitty

Sprint Social Care Team

Journeyman

Re: TEXTING PICS ON IPHONE 5C

yes I am...still cannot text pics to non-iphone users 

Journeyman

Re: TEXTING PICS ON IPHONE 5C

PJAYDEE,

This is just a followup. Are you still experiencing these issues?

Jen R

Sprint Social Care Team

Highlighted
Journeyman

Re: TEXTING PICS ON IPHONE 5C

I updated the profile, but I am still having the same issue...to all non-iPhone numbers...and only with pics in them...regular texting is fine.

Re: TEXTING PICS ON IPHONE 5C

PJAYDEE,

Thanks for your reply. I'm not seeing any outages in the area. Is this happening with one specific phone number or is it every non-iPhone user you've come across. When sending a normal text message, are you having the same issue? Please dial ##873283# and tap CALL to update the profile on the phone. Powercycle when this is done. Thanks!

Dan

Sprint Social Care Team

Journeyman

Re: TEXTING PICS ON IPHONE 5C

This is my first iPhone.  No error message when sending, only "Not Delivered" when it fails.  I live on West Main Street in 13733.

Re: TEXTING PICS ON IPHONE 5C

PJAYDEE,

Thanks for your post. Did this only start when you moved to this model iPhone? Are you getting any error messages when sending? What's your zip code and cross streets?

Dan

Sprint Social Care Team