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Vidi5 unauthorized charges

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Sprint Employee

Re: Vidi5 unauthorized charges

Hey @GLS1951! This are game subscriptions or purchases or obtained from the phone in question. If you want to unsubscribe 3rd party purchases from Sprint billing, please click here to know how. 


Carlos
Sprint Social Care
Highlighted
Journeyman

Re: Vidi5 unauthorized charges

I just tried to follow the instructions, but I don't even see the App on the phone, so how do I removed this from y account.

Highlighted
Sprint Employee

Re: Vidi5 unauthorized charges

I can help you with that GLS1951. My name is Juan and I'm with the Sprint social care department. Please send us a private message with your name, account holders name, phone number, account PIN or answer to the security question.


Juan
Sprint Social Care
Highlighted
Journeyman

Re: Vidi5 unauthorized charges

I just got a text saying this was added to one of the phones on my account when it was never authorized.  I want to cancel this charge.  I tried following the link in the text but that did not help.  How do I cancel this recurring charge?

Highlighted
Sprint Employee

Re: Vidi5 unauthorized charges

I can help you with that @conneryjon, please check the Private Message I just sent you. 


Carlos
Sprint Social Care
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