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Visual Voicemail Quit Working as of Oct 21, 2014

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Journeyman

Visual Voicemail Quit Working as of Oct 21, 2014

Have had it for years, worked fine.  Oct 20, 2014 everything fine.  As of Oct 21, 2014 I can listen to the voicemails and the new message notifications do show up as 1,2, 3 etc, for 1,2, 3 new messages on top of the little Visual Voicemail icon I have on my homescreen.  But I no longer receive emails transcribing the vm message and the Visual Voicemail screen no longer shows me the transcription of the message in text/words.  I have tried all of the things listed in the troubleshoot area but nothing has resolved the issue.  Can you help? I am using a Samsung S4 if that makes a difference.

1 REPLY 1
Master

Re: Visual Voicemail Quit Working as of Oct 21, 2014

Good morning KCAllen5,

I can help you with that. Are you subscribed to visual voicemail service and paying a monthly fee? You can view this by logging into your online account at Sprint.com. Let me know and we'll go from there.

Thank you,
- Heather
Sprint Social Care
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