Thank you for posting. I'm sorry to hear that you have had issues with your device. I would like to help get this resolved for you. Please send me a private message with your phone number and account pin. thank you.*Paida
Good morning Jessica,
Thank you for providing you information. I did review your account. It does show that we sent you a replacement S2.I hope that the replacement is working well. I did see in the notes that you had requested for a different model, but we did advised that we can only replace for the same model. I did also see a request for a credit but the request was denied, because the charges were valid. I did also see that we offered you a credit for $20 for the days that you were having issues and you declined the credit. Please let me know if there is anything else that I can assist you with.
Sprint has the the the WORST customer service lately. I have been a member since 1999, and I can not believe that I am being treated like a new customer!!!!!!!!!