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Why do I have to pay $10 for data and can not get 4G?

Journeyman

Why do I have to pay $10 for data and can not get 4G?

I live in Kentucky and we do not have 4G. I don't understand why I am paying for a data plan + $10 for having a smart phone. I have a Samsung Galaxy S2.

13 REPLIES
Wizard

Re: Why do I have to pay $10 for data and can not get 4G?

Hello LovellHateMe,

Thanks for your post. We have the $10 premium data charge for smartphones to provide an unlimited data-usage experience across the network including 3G and 4G. The charge isn't specifically for 4G usage. We are however working diligently to roll out our 4G in the entire footprint of our 3G service. You can see the official explanation of the premium data charge here: http://bit.ly/REFbnK

Thank you,

*Chris

Journeyman

Re: Why do I have to pay $10 for data and can not get 4G?

Chris,

Do you think maybe it's a bad idea to be quoting the 4G party line when the phone in question will not be able to connect to 4G (LTE)?

Wizard

Re: Why do I have to pay $10 for data and can not get 4G?

Chris explained it just fine. I don't know what you are talking about.

Wizard

Re: Why do I have to pay $10 for data and can not get 4G?

SA_Viper43 wrote:

Chris explained it just fine. I don't know what you are talking about.

Maybe, since the GS2 doesn't even have a 4G radio in it, he's talking about the fact that someone who isn't even using a 4G LTE capable device speaking out about 4G not being in their area yet.

Journeyman

Re: Why do I have to pay $10 for data and can not get 4G?

For clarification: the Samsung Galaxy S II can access 4G Wimax, which was thinly rolled out by Sprint and since abandoned in favor of 4G LTE.

Unless some other carrier decides to implement Wimax in the area the original poster (OP) lives in, which I doubt, considering Sprint was  pretty much the last holdout on the LTE bandwagon, then he will never get 4G reception on his phone.

If someone sold the OP that phone with the promise that 4G was coming to his area, then he could concievably claim fraud.

Wizard

Re: Why do I have to pay $10 for data and can not get 4G?

The $10 covers the extra data demand that usually accompanies a smartphone. 4G has nothing to do with it. My account typically runs about 3.5GB per month in data usage on a bunch of 3G iPhones, which tells me 3G doesn't have any problem pulling down a bunch of data. If it makes you feel any better, other carriers have the same charge, and it's higher.

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Journeyman

Re: Why do I have to pay $10 for data and can not get 4G?

The fee was rolled our initially for 4G Wimax connections then rolled out to all 3G smartphones. That is unfortunate because I cannot get a reliable Wimax coverage here at home and 3G is very, very slow here. Premium data fee for slow, non existant data.

Journeyman

Re: Why do I have to pay $10 for data and can not get 4G?

I agree.  Initially, the fee was accessed for having a 4G phone.  I got a HTC Evo 4G because Sprint said they were expanding 4G and the cost is only applied to 4G phones.  A few months later, they started to charge the $10 fee to all phones 3G and 4G.  To this day after 23 months, I am still waiting for some kind of 4G service.  This is the reson why I will be soon switching to Verizon or AT&T.  If I am buying a 4G LTE phone, I expect it to work from day 1, not 1 year from now.  I would rather pay the higher monthly fee for good service.  Sprint is #1 is customer service.   It is also #1 in loosing customers.

Wizard

Re: Why do I have to pay $10 for data and can not get 4G?

Karim_Abdullah wrote:

I agree.  Initially, the fee was accessed for having a 4G phone.  I got a HTC Evo 4G because Sprint said they were expanding 4G and the cost is only applied to 4G phones.  A few months later, they started to charge the $10 fee to all phones 3G and 4G.  To this day after 23 months, I am still waiting for some kind of 4G service.  This is the reson why I will be soon switching to Verizon or AT&T.  If I am buying a 4G LTE phone, I expect it to work from day 1, not 1 year from now.  I would rather pay the higher monthly fee for good service.  Sprint is #1 is customer service.   It is also #1 in loosing customers.

The phone works, dude. You bought a 4G LTE phone, and were able to make phone calls and surf the network on 3G speeds...just because you aren't getting the speed you think you should be getting DOES NOT mean the phone doesn't work...so saying the phone "should work from day 1" is blatant disregard for the facts.

Fact is, you were made aware of the network before signing an agreement. Fact is, the phone works, you just want it to work a certain way...and you're embellishing the truth as to sound like you got took.

Some of this has to fall back on the customer,  you don't go buy a car without knowing nothing about the manufacturer or what kind of gasoline would be used in the car..no other purchase anyone makes is done so in blind faith and everyone who makes a purchase usually is informed, whether by research beforehand, or by finding out during the purchase. Playing little red riding hood after the fact is neglect on your part to do your part as a consumer..not Sprint's fault because they can't roll out 4G fast enough to suit you.

Journeyman

Re: Why do I have to pay $10 for data and can not get 4G?

Sorry, I should have clarified.  The phone itself was excellent.  Nothing wrong with Samsung S3.  However, Sprint coverage map shows that I have excellent coverage in my area for LTE.  To test this, I went to a Sprint store and asked them to try the S3 for a day or 2.  I got the pohone and tested it.  No go.  The service was terrible.  That day I roamed through my city and found a spot where there was LTE.  I saw that the speed where 4G LTE was available had approx 10 Mb download and 6 Mb upload.  Very nice speeds when service is available.  I also complimented Sprint in another discussion on Networks and Coverage.

JohnMcR - I am glad you are happy with Sprint.

Journeyman

Re: Why do I have to pay $10 for data and can not get 4G?

Well I completely disagree with you on this one because from day one since I received my phone I started getting more and more dropped calls and buffering 24/7. I've had to call numerous times and even the Tech said they could not hear me and hung up on me.  So

Far for me this is the worse service I have ever had.  Oh and must I bring up Youtube?  OMG!!!!?!? Can I at least watch one video all the way through without it buffering!!!?? Now see I was told that there is "less" buffering lol what a joke! I guess the joke is on me! You only gotta fool me once and I'm out! No more Sprint for me! I am so done!  I much rather pay a little more money for much better service.

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