Showing results for 
Search instead for 
Did you mean: 

Services Blog


We’ve all settled comfortably into the steamy, fun and early weeks of summer 2014 – the endless cookouts, fireworks and trips to the beach. However, it’s important to remember how easily wonderful weather can take a turn for the frightening.

We were reminded of this last week with the emergence of Hurricane Arthur, even as the current storm season is projected to be tame overall compared to those of the past.

With this recent bout of heavy wind and rain, Sprint wants to ensure its customers are armed and prepared with the latest technology tips and mobile tools to stay connected and informed during future storms:

  • NextRadio: In the middle of a storm and without local power or a connection to critical news updates? Don’t worry, but be prepared with a free Google Play app for such an event. WithNextRadio® - an interactive FM radio application exclusive to Sprint - users can access FM radio broadcasts in their local area through a built-in FM tuner inside their smartphone.

FM radio can deliver important news, information, and be a lifeline to citizens when other communication networks suffer during disaster-related incidents, such as hurricanes. From the LG G2 and Samsung Galaxy S® 5 to the HTC One® (M8) and the Kyocera Hydro Vibe, Sprint, Boost Mobile and Virgin Mobile USA have a total of 23 Android-powered smartphones that offer NextRadio’s capabilities.

Download it today and get a head start on your hurricane preparations.

  • Extended Battery Life: Car chargers, extra batteries, and power packs. Whatever your preference, having one or more of these resources in your hurricane prep arsenal is a must. During a severe storm, local electricity might be unavailable, portable generators could be in short supply, and your evacuation route or destination might be low on power outlets. Sprint customers can access an abundant portfolio of charging tools and accessories, so stock up and make sure to fully charge your batteries whenever possible.

  • American Red Cross: If you’re not in harm’s way of a current storm, but have a friend or family member who is, there is something you can do to assist them using your mobile phone. During times of major disasters, the American Red Cross uses mobile donations as another way to support its recovery and relief efforts for impacted residents.

By texting the word REDCROSS to 90999 you can make a $10 donation towards food, shelter and emotional support to those affected by disasters, such as hurricanes, floods, earthquakes, wildfires and tornadoes.

  • Texting, Rather than Calling: In addition to mobile donations, it’s typically a good idea to text rather than call your loved ones during a hurricane event. Short Message Service or SMS - the technical term for text messaging - uses fewer resources and can help limit the amount of traffic being carried over a wireless network during times of heavy demand.

You can learn more about Sprint’s overall hurricane preparations at the Sprint Emergency Information Center.

Seeking additional hurricane and emergency prep tips? Check out the following recommendations from the Federal Communications Commission and CTIA-The Wireless Association®.



Learn more about the free Spotify trial

How do I sign up for the free Spotify trial?

Visit or visit a Sprint store.

What Sprint devices are eligible to receive the Spotify offer?

All Android, iPhone and Windows 8 phones. No tablets. 

If I am currently using Spotify, can I still take advantage of the three- or six-month trial?

Yes. The three- or six-month trial will be credited to your existing Spotify account during the sign-up process.

What if I have multiple lines on my account? Can I get multiple trials of Spotify?

Yes. Each line of service can redeem the Spotify offer.

Am I eligible for more than one Spotify trial offer?

No, trials are not stackable.

What happens if I change devices during my trial or subscription period?

There will be no impact to your trial. For your subscription, your credentials make the service available on any eligible/capable device. You will just need to re-download the Spotify app on your new device.

Whom do I contact if I have issues with the Spotify app/service?

Visit the Spotify support page at

Where can I find general help and FAQs for the Spotify service?

Whom do I contact regarding Spotify charges on my Sprint bill?

Visit a Sprint store or call customer care.

Which do I pay for my service, Spotify or Sprint?


Will my Spotify monthly recurring charge (MRC) show up on my Sprint bill?


How do I know how much I will be billed after my free trial ends?

For non-Framily members, you will pay $9.99 per month after your trial ends. For Framily members, you will pay a promotional price of $4.99 or $7.99 per month for 18 months (depending on the number of premium Spotify users in your Framily). After 18 months, you will be billed Spotify’s regular monthly charge. 

How will I know when my MRC will be changing because more or fewer Framily members are using the Spotify service?

Your Sprint bill will show how much you will be charged for the coming month of service. 

Is it possible for my MRC to change if my Framily adds or removes members from Spotify?

Yes, once your Framily has more than five premium Spotify subscriptions billing on the same Framily ID, the monthly rate will decrease. Alternately, if the number of premium Spotify subscriptions on your Sprint Framily decreases to fewer than five, the monthly rate will increase. Increases or decreases may take up to two invoices before they appear on your bill.

Is the number of Spotify Framily members the same thing as my Sprint Framily members?

No. It is possible to have a different number of Sprint Framily members and Spotify Framily members who are Spotify users.

How do I cancel my Spotify service?

Log in to and remove Spotify in the add/remove services section. You also can call customer care or visit a Sprint store.

Can I cancel my trial or subscription any time?

Yes. If you are on the free trial, you will be able to complete the trial period and will not be billed during this time. You will be billed at the end of the trial period on your Sprint invoice unless you contact us to cancel.  If you cancel while you are on a subscription MRC, you will be able to enjoy the rest of that month’s service.

Community News

This is a PUBLIC ARCHIVE board, all artciles are read only.

Please click here to search the Active Community.