Sign in to www.sprint.com with a valid username and password. Scroll down to the desired PTN or device and select Manage Plan. On the next page, select Manage Services on the same device/PTN. Double check to make sure you're making changes to the right PTN. On the Service add-ons page, select TIDAL to add, or uncheck the services to be removed. Click Save at the bottom of the screen. Click Okay to finish up! Wait 1-2 hours for the changes to be reflected in the online account. You will need to sign out and then sign back in to see the changes after 1-2 hours. Changes must be made by the account holder. Once you do this, you should get a text message with a link for you to download the app and register for the promotion. If you are an iPhone customer, you will want to turn off WiFi. iPhone users must be on the Sprint network in order to complete the TIDAL sign up process and get 6 months free. For more information, see the TIDAL Support page and Sprint.com/TIDAL
Question Whenever I try to download music to offline mode in TIDAL I get the error that there are too many devices logged in. I'm the only user, help! Answer With this type of error, often the app needs to be reset. 1. Logout of the TIDAL app ( Select My Music, bottom right> select cogwheel, upper right> scroll to bottom & click on "logged in as (username) to logout. 2. Reboot device 3. Log back in
Problem: iOS users may have trouble completing TIDAL signup. Users attempt to complete the sign up by following the link in their TIDAL SMS, but after following the steps, TIDAL may never open up with them signed in. Reason iOS users must be on the Sprint Network in order to complete the initial TIDAL sign up. Solution If not automatically logged in, please close TIDAL, turn off Wi-Fi on your device, and then open TIDAL again, to be automatically logged in. If you are in an area of poor coverage, try moving to one with better coverage before attempting to open TIDAL again.
Question When I try to activate the Tidal 6 month trial, I get an error message saying there was a problem activating my account, try again later. I've been trying for 3 days. Can anyone help? Answer You need to access www.Sprint.com/TIDAL or www.sprint.com/manage to add the service. Both websites will take you to sign in to your online My sprint account. Once you're there, please follow the next steps to add the promotion: Sign in to sprint.com with a valid username and password. Scroll down to the desired PTN or device and select Manage Plan. On the next page, select Manage Services on the same device/PTN. Double check to make sure you're making changes to the right PTN. On the Service add-ons page, select TIDAL to add, or uncheck the services to be removed. Click Save at the bottom of the screen. You’ll get a text message with an activation link, usually generated immediately, where you can complete the subscription process. This is a required step to access TIDAL and all its benefits. It’s simple – just enter your email, create a password, confirm your subscription details and you’re done! **It's important to note that this promotion is only valid for new TIDAL customers.** If you have blocked purchases billed to your Sprint account you may have to Unblock them in your preferences in order to take advantage of this offer. You'll need to uninstall the TIDAL app if you have already installed it and then follow these instructions to Unblock: Go to My Sprint > My Preferences Under the Limits and permissions section: Block Apps, digital media downloads & third party charges Select device to unblock and save changes Once you have saved your preferences you should be able to click the link, download the app and get going with TIDAL.
Question When hot spot is active on a device, does Sprint measure all data usage as Hotspot Usage? Example: Hotspot Active on my Galaxy S6 Edge (GPS Application running on my Tethered Tablet (Connected to Phone Hotspot) uses 1MB) Pandora Running on my phone uses 1MB Does Sprint count the Data used in this scenerio by both the phone and tablet toward my 10 GB limit (which would be 2MB)? or can it differentiate the date used by the phone and the data used by the devices attached to the hotspot (which would be 1MB)? Answer The hot spot usage measurement depends on the plan. On our Data share plans the hot spot is pulled from the shared data allowance or data bucket you purchase. For our unlimited plans, Sprint measures the hot spot usage separately from your unlimited data. In the example given, we assume that the customer is on our Unlimited Freedom plan, which includes 10GB of mobile hot spot. With the Unlimited Freedom Plan, Sprint counts 1MB of your 10GB of hot spot used when you tethered from your phone to your tablet. Since you listened to Pandora on your phone, that 1MB is included with your Unlimited data. If you were on a Data Share plan like the 20 GB Data share, both the 1MB used when you tethered your tablet to your phone and the 1MB used when you listened to Pandora would come out of your total data allotment for the month.
Question Will Sprint Family Locator make a sound to help me find a lost phone? Answer Unfortunately, Sprint Family Locator cannot make your phone ring or sound an alarm if lost. However, if you have an Android you can use Android Device Manager to make your phone ring. You'll need to log into the Google account attached to the device, but I've used it. Works great. You can also use it to lock or wipe your phone if it's lost or stolen: Android Device Manager If you have an Apple device you can use Find My Phone to make your phone ring from a computer or associated Apple device like an iPad. If you have activated Family Sharing, you can also make a phone associated to your family account share. Simply follow the directions in the article on Apple's Support site
Question I want to block someone from calling or texting my phone. How do I do this? Answer It's easy to block number and text. Sign in to My Sprint with valid username and password at www.sprint.com. Click the My Preferences tab. Under Limits and Permissions, click Block texts. Click on the phone or device to restrict text messages 1. Choose from the following options to block or restrict texts: Do not block any text messages Block all text messages inbound and outbound Block all inbound text messages Block all outbound text messages Block only these numbers for inbound and outbound text messages Allow only these numbers for inbound and outbound text messages To block or allow specific numbers, enter the phone number, 4- to 8-digit short code, email address, or domain address (e.g. spammer.com) you wish to block in the field and click Add number. The number will be added to the block list. To remove, select the number and click Remove. Once a selection is made, the symbol will change to a green check mark that says "Updated". Click Save. If updates were saved successfully, the following confirmation message will be displayed: "Thank you! We've saved your changes. Turn the phone off and back on for the new settings to take effect. To block or restrict voice calls, Sign in to My Sprint with valid username and password at www.sprint.com. Click the My Preferences tab. Under Limits and Permissions, click Block voice. Select a phone to block Choose from the following options to block, restrict or allow calls: Do not block any voice calls (all previously blocked voice calls will be archived for easy access later) Block all out-bound voice calls Block only the following phone numbers for inbound and outbound calls 6. Enter a phone number to block in the field then click Add number. The number will be added to the block list. To remove, select the number then click Remove. If customer does not have permissions to block voice calls, a message displays indicating the selection cannot be blocked. 7. Click Save to block voice access. If updates were saved successfully, Thank you! We've saved your changes. displays. A Blocked icon will appear next to the phone that has blocked voice services. 8. Turn the phone off and back on for the new settings to take effect. You can also visit: http://sprint.co/1XJiK72 for more information. You can also block a contact directly from your Android. Open the phone or messaging application Open the specific call or text From Text: Tap the 3 button menu at the top right > People Options > Block Number From Phone: Tap the 3 button menu at the top right of the call > Block Number Calls blocked from your Sprint account are notified that you are not receiving calls or text messages. There is no way to review or be notified if a blocked number attempted to call or text you when the number is blocked from your My Sprint account. Calls blocked in Android go straight to voicemail, which you can choose to review or delete. Texts blocked in Android go to a separate folder which you can also delete. No message is sent notifying the person that you have blocked. Please see the following apple article for information about blocking calls and messages to iPhones Block Phone Numbers