cancel
Showing results for 
Search instead for 
Did you mean: 

Services Knowledge Base

Sort by:
Question   When hot spot is active on a device, does Sprint measure all data usage as Hotspot Usage?   Example: Hotspot Active on my Galaxy S6 Edge (GPS Application running on my Tethered Tablet (Connected to Phone Hotspot) uses 1MB) Pandora Running on my phone uses 1MB   Does Sprint count the Data used in this scenerio by both the phone and tablet toward my 10 GB limit (which would be 2MB)? or can it differentiate the date used by the phone and the data used by the devices attached to the hotspot (which would be 1MB)?   Answer     The hot spot usage measurement depends on the plan. On our Data share plans the hot spot is pulled from the shared data allowance or data bucket you purchase.  For our unlimited plans, Sprint measures the hot spot usage separately from your unlimited data.   In the example given, we assume that the customer is on our Unlimited Freedom plan, which includes 10GB of mobile hot spot.  With the Unlimited Freedom Plan, Sprint counts 1MB of your 10GB of hot spot used when you tethered from your phone to your tablet. Since you listened to Pandora on your phone, that 1MB is included with your Unlimited data.   If you were on a Data Share plan like the 20 GB Data share, both the 1MB used when you tethered your tablet to your phone and the 1MB used when you listened to Pandora would come out of your total data allotment for the month.
View full article
Question Will Sprint Family Locator make a sound to help me find a lost phone?   Answer Unfortunately, Sprint Family Locator cannot make your phone ring or sound an alarm if lost. However, if you have an Android you can use Android Device Manager to make your phone ring.  You'll need to log into the Google account attached to the device, but I've used it.  Works great.  You can also use it to lock or wipe your phone if it's lost or stolen:  Android Device Manager   If you have an Apple device you can use Find My Phone to make your phone ring from a computer or associated Apple device like an iPad.  If you have activated Family Sharing, you can also make a phone associated to your family account share.  Simply follow the directions in the article on Apple's Support site  
View full article
Question  I want to block someone from calling or texting my phone.  How do I do this? Answer     It's easy to block number and text. Sign in to My Sprint with valid username and password at www.sprint.com. Click the My Preferences tab. Under Limits and Permissions, click Block texts. Click on the phone or device to restrict text messages 1. Choose from the following options to block or restrict texts: Do not block any text messages Block all text messages inbound and outbound Block all inbound text messages Block all outbound text messages Block only these numbers for inbound and outbound text messages Allow only these numbers for inbound and outbound text messages To block or allow specific numbers, enter the phone number, 4- to 8-digit short code, email address, or domain address (e.g. spammer.com) you wish to block in the field and click Add number. The number will be added to the block list. To remove, select the number and click Remove. Once a selection is made, the symbol will change to a green check mark that says "Updated". Click Save. If updates were saved successfully, the following confirmation message will be displayed: "Thank you! We've saved your changes. Turn the phone off and back on for the new settings to take effect. To block or restrict voice calls,    Sign in to My Sprint with valid username and password at www.sprint.com. Click the My Preferences tab. Under Limits and Permissions, click Block voice. Select a phone to block Choose from the following options to block, restrict or allow calls: Do not block any voice calls (all previously blocked voice calls will be archived for easy access later) Block all out-bound voice calls Block only the following phone numbers for inbound and outbound calls        6. Enter a phone number to block in the field then click Add number.   The number will be added to the block list. To remove, select the number then click Remove. If customer does not have permissions to block voice calls, a message displays indicating the selection cannot be blocked.         7. Click Save to block voice access. If updates were saved successfully, Thank you! We've saved your changes. displays. A Blocked icon will appear next to the phone that has blocked voice services.          8. Turn the phone off and back on for the new settings to take effect.   You can also visit: http://sprint.co/1XJiK72 for more information.     You can also block a contact directly from your Android.  Open the phone or messaging application Open the specific call or text From Text:  Tap the 3 button menu at the top right > People Options > Block Number From Phone: Tap the 3 button menu at the top right of the call > Block Number Calls blocked from your Sprint account are notified that you are not receiving calls or text messages. There is no way to review or be notified if a blocked number attempted to call or text you when the number is blocked from your My Sprint account.   Calls blocked in Android go straight to voicemail, which you can choose to review or delete.  Texts blocked in Android go to a separate folder which you can also delete.  No message is sent notifying the person that you have blocked.   Please see the following apple article for information about blocking calls and messages to iPhones Block Phone Numbers  
View full article
Community News

Community News

Find out whats happening on the bridge, we'll share new features and fun on the community as well as exciting news from the mothership...read more.

Top Contributors