cancel
Showing results for 
Search instead for 
Did you mean: 

SOLUTION: Damaged lease phone question

Question

 My lease is ending and I want to upgrade but the phone's screen is cracked. Do I have to pay to fix it or can I return my phone as is?

 

Answer 

If your device is damaged and you are preparing to return it, you have a few choices:

  • If you have Sprint Complete protection you can have your device repaired.  There may be a fee or deductible for some repairs and/or replacements
  • If you have 3rd party insurance you can also have your device repaired before turning it in. Third party insurance may also charge a deductible or fee for repairs
  • You can pay a damaged device fee to return it as is

 

The damaged device fee will vary based on the model of phone as well as the type and extent of damage; fees may range up to the total original value of the device. A phone would considered damaged for several reasons, including:

  • Does not power on
  • Cracked, gouged or broken screen
  • Bent, dented or broken frame
  • Missing body pieces

 

You can visit a Sprint store, where a representative will take a look at your phone and review your options. Sprint does not recommend using third party repair services or kiosks as they may not meet Sprint and manufacturer standards.

 

 

Version history
Revision #:
4 of 4
Last update:
‎09-10-2018 12:58 PM
Updated by:
 
Labels (3)
Contributors
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat