cancel
Showing results for 
Search instead for 
Did you mean: 

SOLUTION: SMS Text Messaging Short Code 9999 Commands

Below if a list of 9999 message commands as of 11/7/2017.

If you are experiencing any errors select Retry or Cancel, then restart your phone.  If your problem persists  click here to reply to this post.

 

Details

  • You can send a text message to short code address 9999 to manage your blocked and allowed address lists.
  • When the you send a command to 9999, a confirmation text message is sent back indicating completion of the request.
    • Example: To block a phone number:
      • Compose message to short code address 9999 with messaging text  Block 5555551234 and send the message.
      • 9999 responds with: SprintFreeMsg: Messages to and from "5555551234" are now blocked.  You will still receive legal and account related messages.
  • Do not enter < and > characters as part of the command.  They are included to show you where specific data should be entered.

 Help Commands

Text the Following Command to 9999
Resulting Action
Response Text Sent Back to the Customer
Help Provides help message about how to use 9999 short code SprintFreeMsg: Text these commands to 9999 to manage message blocking: block, allow, list, spam, help.  Text “help <command>” to learn about each command.
Help block Provides help message about how to use block command SprintFreeMsg: For example, text “block 5551234567” to 9999 to block all messages to and from address 5551234567. Text “help address” for more address formats.
Help allow Provides help message about how to use allow command SprintFreeMsg: For example, text “allow 5551234567” to 9999 to allow all messages to and from address 5551234567. Text “help address” for more address formats.

Help address
Provides help message about address formats allowed with 9999 SprintFreeMsg: Address can be 10 digit, shortcode, email address or domain, full international number incl. 011. Spaces and format characters are not allowed.
Help list Provides help message about using the list option with 9999 SprintFreeMsg: To see your blocked or allowed address list, text “list” to 9999.
Help spam Provides help message about using the spam option with 9999 SprintFreeMsg: For example, text “spam 555551234567” to report spam from 5551234567. This will also block all messages from 5551234567.
Help all Provides help messages for all 9999 capabilities. SprintFreeMsg: Text these commands to 9999 to manage message blocking: block, allow, list, spam, help. Text “help <command>” to learn about each command.

SprintFreeMsg: For example, text “block 5551234567” to 9999 to block all messages to and from address 551234567.  Text “help address” for more address formats.

SprintFreeMsg: To see your blocked or allowed address list, text “list” to 9999.

SprintFreeMsg: Address can be 10 digit, shortcode, email address or domain, full international number incl. 011. Spaces and format characters are not allowed.

SprintFreeMsg: For example, text “spam 55551234567” to report spam from 5551234567. This will also block all messages from 5551234567.
help <invalid command> Provides help message about 9999 commands SprintFreeMsg: Text these commands to 9999 to manage message blocking: block, allow, list, spam, help.  Text “help <command>” to learn about each command.

Block Commands

Text the Following Command to 9999
Resulting Action
Response Text Sent Back to the Customer
Block Responds with an error message SprintFreeMsg: Sorry, the sender must be at least 4 characters long. Please try again.
Block <1 to 3 chars> Responds with an error message for addresses under 4 characters long SprintFreeMsg: The sender you tried to block, “<1 to 3 chars>” must be at least 4 characters long. Please try again.
Block all Blocks messaging to and from all addresses. SprintFreeMsg: Messages to and from all addresses are now blocked.  You will still receive legal and account related messages.
Block <shortcode> Blocks messages to and from the specified shortcode and removes it from the allow list SprintFreeMsg: Messages to and from “<shortcode>” are now blocked. You will still receive legal and account related messages.
Block <mdn> Blocks messages to and from the specified MDN and removes it from the allow list SprintFreeMsg: Messages to and from “<mdn>” are now blocked. You will still receive legal and account related messages.
Block <user@domain> Blocks messages to and from the specified email address
and removes it from the allow list
SprintFreeMsg: Messages to and from “<user@domain>” are now blocked. You will still receive legal and account related messages.
Block <domain> Blocks messages to and from the specified domain and removes it from the allow list SprintFreeMsg: Messages to and from “<domain>” are now blocked. You will still receive legal and account related messages.
Block email Blocks message to and from email. SprintFreeMsg: Messages to and from email are now blocked. You will still receive legal and account related messages.

Allow Commands

Text the Following Command to 9999
Resulting Action
Response Text Sent Back to the Customer
Allow Responds with an error message. SprintFreeMsg: The sender  must be at least 4 characters long. Please try again.
Allow <1 to 3 chars> Responds with an error message for addresses under 4 characters long SprintFreeMsg: The sender you tried to allow, “<1 to 3 chars>” must be at least 4 characters long. Please try again.
Allow <shortcode> Adds shortcode to the allow list and removes it from the block list SprintFreeMsg: Messages to and from “<shortcode>” are now allowed. You will still receive legal and account related messages.
Allow <mdn> Adds MDN to the allow list
and removes it from the block list
SprintFreeMsg: Messages to and from “<mdn>” are now allowed.  You will still receive legal and account related messages.
Allow <user@domain> Adds email address to the allow list and removes it from the block list SprintFreeMsg: Messages to and from “<user@domain>” are now allowed. You will still receive legal and account related messages.
Allow <domain> Adds domain to the allow list
and removes it from the block list
SprintFreeMsg: Message to and from “<domain>” are now allowed.
Allow email Removes block on email SprintFreeMsg: Messages to and from all email addresses are now allowed.
Allow all Removes all items from the block list SprintFreeMsg: Messages to and from all addresses are now allowed.

List Commands

Text the Following Command to 9999
Resulting Action
Response Text Sent Back to the Customer
Blocklist
or Blist
If block list has entries: Makes the block list the active list and issues the list command SprintFreeMsg:  You have n blocked addresses: “XXXXX” “YYYYY” ...
If block list does not have entries: Makes the block list the active list and responds with a message indicating the block list has no entries SprintFreeMsg: You have no blocked addresses. All messages will be allowed.
Allowlist
or Alist
If allow list has entries: Makes the allow list the active list and issues the list command SprintFreeMsg: You have n allowed addresses:   “XXXXX” “YYYYY” “ZZZZ”.  You will still receive legal and account-related notices.
If allow list does not have entries: Makes the allow list the active list and responds with a message indicating the allow list has no entries and all messages will be blocked SprintFreeMsg: You have no allowed addresses. All text messages will be blocked.  You will still receive legal and account-related notices.
List If block list has entries: Lists all block list entries. SprintFreeMsg:  You have n blocked addresses: “XXXXX” “YYYYY” ...
If block list does not have entries: Responds to user that no addresses are blocked SprintFreeMsg:  You have no blocked addresses. All messages will be allowed.

Spam Commands

Text the Following Command to 9999
Resulting Action
Response Text Sent Back to the Customer
Spam <shortcode> Provides shortcode to be investigated for spam and blocks shortcode SprintFreeMsg: Thanks for reporting spam sent by <shortcode>.

SprintFreeMsg: Message to and from “<shortcode>” are now blocked. You will still receive legal and account related messages.
Spam <mdn> Provides MDN to be investigated for spam and blocks MDN SprintFreeMsg: Thanks for reporting spam sent by <mdn>.

SprintFreeMsg: Message to and from “<mdn>” are now blocked. You will still receive legal and account related messages.
Spam <user@domain> Provides email address to be investigated for spam and blocks email address SprintFreeMsg: Thanks for reporting spam sent by <user@domain>.

SprintFreeMsg: Message to and from “<user@domain>” are now blocked. You will still receive legal and account related messages.
Spam <domain> Provides domain to be investigated for spam and blocks domain. SprintFreeMsg: Thanks for reporting spam sent by <domain>.

SprintFreeMsg: Message to and from “<domain>” are now blocked. You will still receive legal and account related messages.

Invalid Commands

Text the Following Command to 9999
Resulting Action
Response Text Sent Back to the Customer
<any commands not listed> Responds with an error message SprintFreeMsg:  Sorry, we didn’t understand “<invalid command>”. Text “Help” to 9999 if you want to learn more about managing your messaging block list.
Version history
Revision #:
1 of 1
Last update:
‎11-07-2017 04:14 PM
Updated by:
 
Contributors
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:30 AM CT - 5:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat