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To activate a new Hulu account or change an existing Hulu account to the Sprint offer   ** Before you start, please make sure your phone is on the Sprint network, not attached to WiFi**   Sign in to your My Sprint Account From the top menu, select My Sprint From drop-down menu, select Change Services Select line you wish to add Hulu to (add to only one line per account) Scroll down to Services you can add, and select Hulu VOD ($7.99 Value) Agree to Terms and Conditions and click Continue After signing up, you will receive a text message with a link to complete the registration process on Hulu.com.  Enter the email associated with your existing Hulu account and the system will recognize you as an existing Hulu subscriber.   What is Hulu? Hulu is a video on demand streaming service offering unlimited access to many TV shows, movies you love plus much more.  You can watch from your Sprint device (phones and tablets) or from your TV.   Which Hulu plan is included with my Sprint Unlimited account? Sprint Unlimited Plan customers now receive one free Hulu with Limited Commercials plan per account.     For more information or to sign up, please see our Hulu Support and FAQ page
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Question  How can I view my text messages? Answer You can easily download a record of phone numbers you've sent text messages to up to 90 days in the past.  Go online to Sprint.com/viewbill, click on the Calls/Texts link. This record can be printed out or saved.   Text Message content (the actual words or pictures contained in a text message) is not stored by Sprint.  Deleted texts cannot be retrieved, read online or requested through subpoena.   To obtain Text Message number records more than than 90 days in the past, contact Sprint directly.  You may be asked to provide certain legal documentation showing that you are the account holder in order to request and obtain this information.  Please remember: content of text messages is not available through this process. Most devices store text message contents for a certain number of messages or a certain period of time unless you manually delete them from your device.  Depending on your model of phone and operating system, look for an icon on the home screen titled "Messages", if you cannot find it, then look for Apps, and then look thru your list of Apps for Messages. There are various apps available from the Google Play or the Apple App store that will store your text message history (including contents) and save them to a cloud or SD card.  Try searching 'save text messages' for options.
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Question  My lease is ending and I want to upgrade but the phone's screen is cracked. Do I have to pay to fix it or can I return my phone as is?   Answer  If your device is damaged and you are preparing to return it, you have a few choices: If you have Total Equipment Protection + you can have your device repaired.  There may be a fee or deductible for some repairs and/or replacements If you have 3rd party insurance you can also have your device repaired before turning it in. Third party insurance may also charge a deductible or fee for repairs You can pay a damaged device fee to return it as is   The damaged device fee will vary based on the model of phone as well as the type and extent of damage; fees may range up to the total original value of the device.  A phone would considered damaged for several reasons, including: Does not power on Cracked, gouged or broken screen Bent, dented or broken frame Missing body pieces   You can visit a Sprint store, where a representative will take a look at your phone and review your options. Sprint does not recommend using third party repair services or kiosks as they may not meet Sprint and manufacturer standards.    
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Question  Why can't I use data and make calls at the same time?  When will this feature be added?   Answer Sprint phones cannot support simultaneous voice and data due to a limitation in the device radio configuration.  Sprint is in the process of perfecting simultaneous voice and data technology, which we hope to have ready in the very near future.   In the meantime, we have added the CallingPLUS feature for some Android devices.  CallingPLUS combines WiFi Calling and the ability to make calls while on LTE.  Check out our CallingPLUS FAQ page and our Blog article: Make calls and use data at the same time with Sprint's Calling PLUS! for more information.   We're just as eager for this technology to be perfected and released as our customers. Rest assured, when it's made available, we will make an announcement.    
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Question  I want to block someone from calling or texting my phone.  How do I do this? Answer     It's easy to block number and text. Sign in to My Sprint with valid username and password at www.sprint.com. Click the My Preferences tab. Under Limits and Permissions, click Block texts. Click on the phone or device to restrict text messages 1. Choose from the following options to block or restrict texts: Do not block any text messages Block all text messages inbound and outbound Block all inbound text messages Block all outbound text messages Block only these numbers for inbound and outbound text messages Allow only these numbers for inbound and outbound text messages To block or allow specific numbers, enter the phone number, 4- to 8-digit short code, email address, or domain address (e.g. spammer.com) you wish to block in the field and click Add number. The number will be added to the block list. To remove, select the number and click Remove. Once a selection is made, the symbol will change to a green check mark that says "Updated". Click Save. If updates were saved successfully, the following confirmation message will be displayed: "Thank you! We've saved your changes. Turn the phone off and back on for the new settings to take effect. To block or restrict voice calls,    Sign in to My Sprint with valid username and password at www.sprint.com. Click the My Preferences tab. Under Limits and Permissions, click Block voice. Select a phone to block Choose from the following options to block, restrict or allow calls: Do not block any voice calls (all previously blocked voice calls will be archived for easy access later) Block all out-bound voice calls Block only the following phone numbers for inbound and outbound calls        6. Enter a phone number to block in the field then click Add number.   The number will be added to the block list. To remove, select the number then click Remove. If customer does not have permissions to block voice calls, a message displays indicating the selection cannot be blocked.         7. Click Save to block voice access. If updates were saved successfully, Thank you! We've saved your changes. displays. A Blocked icon will appear next to the phone that has blocked voice services.          8. Turn the phone off and back on for the new settings to take effect.   You can also visit: http://sprint.co/1XJiK72 for more information.     You can also block a contact directly from your Android.  Open the phone or messaging application Open the specific call or text From Text:  Tap the 3 button menu at the top right > People Options > Block Number From Phone: Tap the 3 button menu at the top right of the call > Block Number Calls blocked from your Sprint account are notified that you are not receiving calls or text messages. There is no way to review or be notified if a blocked number attempted to call or text you when the number is blocked from your My Sprint account.   Calls blocked in Android go straight to voicemail, which you can choose to review or delete.  Texts blocked in Android go to a separate folder which you can also delete.  No message is sent notifying the person that you have blocked.   Please see the following apple article for information about blocking calls and messages to iPhones Block Phone Numbers  
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Question Does Sprint throttle Unlimited Data customers and what is Network Management? Answer  Sprint does not throttle customers on Unlimited Data plans.  That being said, heavy data users (those who have used more than 50 GB in their current bill cycle) may experience slower data speeds during times or in places where the network is more congested.  This is part of our Network Management and helps ensure that every customer has fair access to data.   Sprint wants to be sure that all of our customers have reasonable access to high speed data, whether they're on Unlimited Data plans or not.  For this reason, during times or in areas of network congestion, when the data network is a bit harder to access, a customer who has used more than 50 GB in their current bill cycle may temporarily have slower speeds than customers who use less.   A good example of this would be a group of customers at a sporting event or a theme park where lots of people are all in one place.  This puts extra pressure on the towers in that area.  Customers who have already used more than 50 GB in their bill cycle may have slower speeds than customers who had used less data that month. If there were a major data issue like a tower outage or other network problem in an area, the same situation might apply: a customer who had already used more than 50 GB that month might have slower speeds than customers who had not.    Speeds are only slowed while in the crowded area or during the congestion event so as soon a heavy data using customer left the congested area or the event ended, their speeds would return to normal.  Again, this only happens after a customer has used 50 GB for the current month and only until the end of the bill cycle. Once the bill cycle resets, speeds would go back to normal (until that customer went over 50 GB AND into a congested area again).  Managing our network resources this way helps make sure that all of our customers have access to data, even during times of congestion.   For more information, please see our Network Management page      
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Question  I keep getting calls from people saying that they received a call from my number.  I never called any of these people. Has someone stolen my phone number? Answer   If you receive messages and calls from people who believe they received a call from your number when you know you did not call them, it's likely that your number is being used as a 'caller ID spoof.'  Fraudsters can fake the number that appears on Caller ID, making it appear as though you called when in reality the call came from another number entirely.  This is against the law but can be difficult to track down.   While it's not possible to completely prevent Caller ID spoofing, there are some things you can do to protect yourself.    You may not be able to tell right away if an incoming call is spoofed. Be careful about responding to any request for personal identifying information. Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.  If you get an inquiry from someone who says they represent a company or a government agency seeking personal information, hang up and call the phone number on your account statement, in the phone book or on the company's or government agency's website to verify the authenticity of the request. Use caution if you are being pressured for information immediately. If you have a voice mail account with your phone service, be sure to set a password for it.  Some voicemail services are preset to allow access if you call in from your own phone number.  A hacker could spoof your home phone number and gain access to your voice mail if you do not set a password. For more information about Caller ID Spoofing, please see the FCC's recent updates about Caller ID Spoofing     
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Question   When hot spot is active on a device, does Sprint measure all data usage as Hotspot Usage?   Example: Hotspot Active on my Galaxy S6 Edge (GPS Application running on my Tethered Tablet (Connected to Phone Hotspot) uses 1MB) Pandora Running on my phone uses 1MB   Does Sprint count the Data used in this scenerio by both the phone and tablet toward my 10 GB limit (which would be 2MB)? or can it differentiate the date used by the phone and the data used by the devices attached to the hotspot (which would be 1MB)?   Answer     The hot spot usage measurement depends on the plan. On our Data share plans the hot spot is pulled from the shared data allowance or data bucket you purchase.  For our unlimited plans, Sprint measures the hot spot usage separately from your unlimited data.   In the example given, we assume that the customer is on our Unlimited Freedom plan, which includes 10GB of mobile hot spot.  With the Unlimited Freedom Plan, Sprint counts 1MB of your 10GB of hot spot used when you tethered from your phone to your tablet. Since you listened to Pandora on your phone, that 1MB is included with your Unlimited data.   If you were on a Data Share plan like the 20 GB Data share, both the 1MB used when you tethered your tablet to your phone and the 1MB used when you listened to Pandora would come out of your total data allotment for the month.
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Question   When I try to activate the Tidal 6 month trial, I get an error message saying there was a problem activating my account, try again later.  I've been trying for 3 days.  Can anyone help?     Answer  You need to access www.Sprint.com/TIDAL or www.sprint.com/manage to add the service. Both websites will take you to sign in to your online My sprint account. Once you're there, please follow the next steps to add the promotion:   Sign in to sprint.com with a valid username and password. Scroll down to the desired PTN or device and select Manage Plan. On the next page, select Manage Services on the same device/PTN. Double check to make sure you're making changes to the right PTN. On the Service add-ons page, select TIDAL to add, or uncheck the services to be removed. Click Save at the bottom of the screen.   You’ll get a text message with an activation link, usually generated immediately, where you can complete the subscription process. This is a required step to access TIDAL and all its benefits. It’s simple – just enter your email, create a password, confirm your subscription details and you’re done!   **It's important to note that this promotion is only valid for new TIDAL customers.**       If you have blocked purchases billed to your Sprint account you may have to Unblock them in your preferences in order to take advantage of this offer. You'll need to uninstall the TIDAL app if you have already installed it and then follow these instructions to Unblock:   Go to My Sprint > My Preferences   Under the Limits and permissions section: Block Apps, digital media downloads & third party charges Select device to unblock and save changes   Once you have saved your preferences you should be able to click the link, download the app and get going with TIDAL.  
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Question  My daughter is grounded and I don't want her on Facebook or Snapchat. Is there a way to block data for just one line on an account that has Unlimited Data?   Answer If you are the account holder or are authorized to make changes on Sprint.com, you can block voice, text or data to any line on your Sprint account.  Most of these restrictions can be accomplished through the Preferences page Log in to your Sprint.com account, completing 2 factor authentication if prompted Under Limits and Permissions, click on the service you want to restrict Select the phone number or device you want to restrict  Texts: you man block all text messages, only inbound text messages, only outbound text messages, block only selected numbers or allow only selected numbers To block or allow only selected numbers from texting, enter the phone number into the top box on the screen and click 'Add number' To remove a number from the list, highlight it and click 'Remove number' Voice: you may block all outbound voice calls or to block only certain numbers for inbound and outbound calls from the Preferences screen To block all inbound calls or all inbound and outbound calls please go to My Account > Next to the number you wish to restrict use the drop down to select 'Change my services.'  In the new window select 'Block incoming calls - $0.00' or 'Block all calls - $0.00' Data: Data is either restricted or it is not Click Save  
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Below if a list of 9999 message commands as of 11/7/2017. If you are experiencing any errors select Retry or Cancel, then restart your phone.   If your problem persists    click here to reply to this post .   Details You can send a text message to short code address 9999 to manage your blocked and allowed address lists. When the you send a command to 9999, a confirmation text message is sent back indicating completion of the request. Example: To block a phone number: Compose message to short code address 9999 with messaging text  Block 5555551234 and send the message. 9999 responds with: SprintFreeMsg: Messages to and from "5555551234" are now blocked.  You will still receive legal and account related messages. Do not enter < and > characters as part of the command.  They are included to show you where specific data should be entered.  Help Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer Help Provides help message about how to use 9999 short code SprintFreeMsg: Text these commands to 9999 to manage message blocking: block, allow, list, spam, help.  Text “help <command>” to learn about each command. Help block Provides help message about how to use block command SprintFreeMsg: For example, text “block 5551234567” to 9999 to block all messages to and from address 5551234567. Text “help address” for more address formats. Help allow Provides help message about how to use allow command SprintFreeMsg: For example, text “allow 5551234567” to 9999 to allow all messages to and from address 5551234567. Text “help address” for more address formats. Help address Provides help message about address formats allowed with 9999 SprintFreeMsg: Address can be 10 digit, shortcode, email address or domain, full international number incl. 011. Spaces and format characters are not allowed. Help list Provides help message about using the list option with 9999 SprintFreeMsg: To see your blocked or allowed address list, text “list” to 9999. Help spam Provides help message about using the spam option with 9999 SprintFreeMsg: For example, text “spam 555551234567” to report spam from 5551234567. This will also block all messages from 5551234567. Help all Provides help messages for all 9999 capabilities. SprintFreeMsg: Text these commands to 9999 to manage message blocking: block, allow, list, spam, help. Text “help <command>” to learn about each command. SprintFreeMsg: For example, text “block 5551234567” to 9999 to block all messages to and from address 551234567.  Text “help address” for more address formats. SprintFreeMsg: To see your blocked or allowed address list, text “list” to 9999. SprintFreeMsg: Address can be 10 digit, shortcode, email address or domain, full international number incl. 011. Spaces and format characters are not allowed. SprintFreeMsg: For example, text “spam 55551234567” to report spam from 5551234567. This will also block all messages from 5551234567. help <invalid command> Provides help message about 9999 commands SprintFreeMsg: Text these commands to 9999 to manage message blocking: block, allow, list, spam, help.  Text “help <command>” to learn about each command. Block Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer Block Responds with an error message SprintFreeMsg: Sorry, the sender must be at least 4 characters long. Please try again. Block <1 to 3 chars> Responds with an error message for addresses under 4 characters long SprintFreeMsg: The sender you tried to block, “<1 to 3 chars>” must be at least 4 characters long. Please try again. Block all Blocks messaging to and from all addresses. SprintFreeMsg: Messages to and from all addresses are now blocked.  You will still receive legal and account related messages. Block <shortcode> Blocks messages to and from the specified shortcode and removes it from the allow list SprintFreeMsg: Messages to and from “<shortcode>” are now blocked. You will still receive legal and account related messages. Block <mdn> Blocks messages to and from the specified MDN and removes it from the allow list SprintFreeMsg: Messages to and from “<mdn>” are now blocked. You will still receive legal and account related messages. Block <user@domain> Blocks messages to and from the specified email address and removes it from the allow list SprintFreeMsg: Messages to and from “<user@domain>” are now blocked. You will still receive legal and account related messages. Block <domain> Blocks messages to and from the specified domain and removes it from the allow list SprintFreeMsg: Messages to and from “<domain>” are now blocked. You will still receive legal and account related messages. Block email Blocks message to and from email. SprintFreeMsg: Messages to and from email are now blocked. You will still receive legal and account related messages. Allow Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer Allow Responds with an error message. SprintFreeMsg: The sender  must be at least 4 characters long. Please try again. Allow <1 to 3 chars> Responds with an error message for addresses under 4 characters long SprintFreeMsg: The sender you tried to allow, “<1 to 3 chars>” must be at least 4 characters long. Please try again. Allow <shortcode> Adds shortcode to the allow list and removes it from the block list SprintFreeMsg: Messages to and from “<shortcode>” are now allowed. You will still receive legal and account related messages. Allow <mdn> Adds MDN to the allow list and removes it from the block list SprintFreeMsg: Messages to and from “<mdn>” are now allowed.  You will still receive legal and account related messages. Allow <user@domain> Adds email address to the allow list and removes it from the block list SprintFreeMsg: Messages to and from “<user@domain>” are now allowed. You will still receive legal and account related messages. Allow <domain> Adds domain to the allow list and removes it from the block list SprintFreeMsg: Message to and from “<domain>” are now allowed. Allow email Removes block on email SprintFreeMsg: Messages to and from all email addresses are now allowed. Allow all Removes all items from the block list SprintFreeMsg: Messages to and from all addresses are now allowed. List Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer Blocklist or Blist If block list has entries: Makes the block list the active list and issues the list command SprintFreeMsg:  You have n blocked addresses: “XXXXX” “YYYYY” ... If block list does not have entries: Makes the block list the active list and responds with a message indicating the block list has no entries SprintFreeMsg: You have no blocked addresses. All messages will be allowed. Allowlist or Alist If allow list has entries: Makes the allow list the active list and issues the list command SprintFreeMsg: You have n allowed addresses:   “XXXXX” “YYYYY” “ZZZZ”.  You will still receive legal and account-related notices. If allow list does not have entries: Makes the allow list the active list and responds with a message indicating the allow list has no entries and all messages will be blocked SprintFreeMsg: You have no allowed addresses. All text messages will be blocked.  You will still receive legal and account-related notices. List If block list has entries: Lists all block list entries. SprintFreeMsg:  You have n blocked addresses: “XXXXX” “YYYYY” ... If block list does not have entries: Responds to user that no addresses are blocked SprintFreeMsg:  You have no blocked addresses. All messages will be allowed. Spam Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer Spam <shortcode> Provides shortcode to be investigated for spam and blocks shortcode SprintFreeMsg: Thanks for reporting spam sent by <shortcode>. SprintFreeMsg: Message to and from “<shortcode>” are now blocked. You will still receive legal and account related messages. Spam <mdn> Provides MDN to be investigated for spam and blocks MDN SprintFreeMsg: Thanks for reporting spam sent by <mdn>. SprintFreeMsg: Message to and from “<mdn>” are now blocked. You will still receive legal and account related messages. Spam <user@domain> Provides email address to be investigated for spam and blocks email address SprintFreeMsg: Thanks for reporting spam sent by <user@domain>. SprintFreeMsg: Message to and from “<user@domain>” are now blocked. You will still receive legal and account related messages. Spam <domain> Provides domain to be investigated for spam and blocks domain. SprintFreeMsg: Thanks for reporting spam sent by <domain>. SprintFreeMsg: Message to and from “<domain>” are now blocked. You will still receive legal and account related messages. Invalid Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer <any commands not listed> Responds with an error message SprintFreeMsg:  Sorry, we didn’t understand “<invalid command>”. Text “Help” to 9999 if you want to learn more about managing your messaging block list.
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Below is an updated list as of 11/7/2017.  If you are experiencing any of these errors select Retry or Cancel, then restart your phone.   If your problem persists    click here to reply to this post .   Airtime charges apply when dialing * and # numbers , or Toll Free with the exception of *2, *3, *4, *5, *911, #911, 611, and Sprint  only Toll Free numbers. Star or pound codes may or may not work in a roaming coverage area (including *2, *3, *4, or *5). When a line is suspended, only *2 and 911 will continue to work. Dialing Code Description *2  Opens the My Sprint Mobile or Sprint Zone self-service menu with an option to access the Care self-service IVR and Care call centers. #222  Option 3 order accessories. *3  Payments made through Sprint phones through the Pay by Phone Automated IVR. *4  Get minutes used information for each category of usage in English, including text messaging and current bill cycle dates. Get information on current rate plan. *5  Get minutes used information for each category of usage in Spanish, including text messaging and current bill cycle dates. Get information on current rate plan. *11 Pennsylvania - PA Turnpikes: (Bucks, Montgomery, Lebanon, Daulphin, Cumberland, Franklin, Fulton, Bedford, Somerset, West Moreland, Allegheny, and Beaver Counties)   Utah - Salt Lake and Utah Counties *12 Pennsylvania - PA Turnpikes:  Allegheny County, Parkway West, and Parkway East *27 Louisiana - Lake Ponchatrain Causeway near New Orleans *47 State Police (on a per market basis only, implemented only upon city/state written requests)   Alabama - Statewide   Kansas - Statewide   North Carolina - Statewide   South Carolina - Statewide *55  State Police (on a per market basis only, implemented only upon city/state written requests)   Missouri - Statewide   Oklahoma - Statewide *64 New Hampshire - Statewide *67  Plus the 10 digit phone number to block Caller ID on a single call basis *70  Plus the 10 digit phone number to cancel Call Waiting on a single call basis *72  Plus the forward to phone number to activate Call Forwarding *720  To deactivate Call Forwarding *73  Plus the forward to phone number to activate Call Forwarding No Answer (no voicemail service plan) *730  To deactivate Call Forwarding No Answer *74  Plus the forward to phone number to activate Call Forwarding Busy (no voicemail service plan) *740  To deactivate Call Forwarding Busy *77  State Police (on a per market basis only, implemented only upon city/state written requests)   Massachusetts - Statewide   Maryland - Statewide   Maine - Statewide   Rhode Island - Statewide *82  Plus the 10 digit phone number to unblock Caller ID block on a single call basis *277 (CSP) Colorado - Statewide *347 (FHP) Florida - North, West, Central, and South *394 Texas - Harris County *477(GSP) Georgia - Statewide *577(LSP) Louisiana - Statewide *777 Ohio - Jefferson and Belmont Counties *847 Tennessee - Statewide *911  Emergency phone number (same as dialing 911) *990 Ohio Turnpike (Williams, Fulton, Lucas, Wood, Ottawa, Sandusky, Erie, Lorain, Cuyahoga, Summit, Portage, Trumbull, and Mahoning Counties) *HP  Highway Patrol (on a per market basis only, implemented only upon city/state written requests) *THP  Tennessee Highway Patrol (per market basis only, implemented only upon city/state written requests) #77  State Police (on a per market basis only, implemented only upon city/state written requests)   New Jersey - Statewide   Virginia - Statewide #911  Emergency phone number (same as dialing 911) #CASH  Sprint PCS Payment Card (to find the nearest Prenet location to make a payment) #WUN  Western Union (to find the nearest Western Union location that accepts PCS payments) 211 Community Relations 311 Non-emergency police and other government services   Texas - Harris County 511 Traffic information supported on the Sprint network in the following states: RI, MA, CO, CA, WA, UT, OH, FL, PA, SC, IN, MD, HI, GA, MO, NY, OR, WY, ID, VA, DC, VT, NH, NJ, KY, NC, NV, ME, LA, AZ, SD, IA, NE, NM, MN, KS, IL, TN, WV, MS, TX, WI 611 Customer solutions - no charge for these calls (private-label services) 711 TTY (Teletype) or TDD (Telecommunications Device for the Deaf) for hearing impaired (Telecommunications Relay Service TRS) 811 Customer solutions (private-label services) 911 Emergency phone number. Text-to-911 is now also available. *8477 Texas - Houston (Harris County) Crime Stopper Line
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Question Whenever I try to download music to offline mode in TIDAL I get the error that there are too many devices logged in.  I'm the only user, help! Answer With this type of error, often the app needs to be reset. 1. Logout of the TIDAL app ( Select My Music, bottom right> select cogwheel, upper right> scroll to bottom & click on "logged in as (username) to logout. 2. Reboot device 3. Log back in  
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Sign in to www.sprint.com with a valid username and password. Scroll down to the desired PTN or device and select Manage Plan. On the next page, select Manage Services on the same device/PTN. Double check to make sure you're making changes to the right PTN. On the Service add-ons page, select TIDAL to add, or uncheck the services to be removed. Click Save at the bottom of the screen. Click Okay to finish up! Wait 1-2 hours for the changes to be reflected in the online account. You will need to sign out and then sign back in to see the changes after 1-2 hours. Changes must be made by the account holder. Once you do this, you should get a text message with a link for you to download the app and register for the promotion.    If you are an iPhone customer, you will want to turn off WiFi.  iPhone users must be on the Sprint network in order to complete the TIDAL sign up process and get 6 months free.   For more information, see the TIDAL Support page and Sprint.com/TIDAL    
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Question Recently, my doctor called and I noticed that nothing showed up for his name or number in my Caller ID.  Can I do this? Is there a way I can block my phone number and name from showing up in Caller ID? Will this prevent telemarketers and scammers calling me ?   Answer   You can prevent your name and number from appearing when you call others by enabling Block Caller ID through your My Sprint account, just follow these instructions: Access   My Sprint   account Locate the phone that will have the caller id block. Select   Change my services. In the   Setup your phone   section, select the   Block Caller ID   option To unblock on a per call basis, enter *82 and the phone number when dialing. To unblock all calls, deselect the   Block Caller ID   option through the same processed used to set up  Unfortunately, scammers often dial numbers completely at random, meaning that they're not actually calling you specifically, they're just dialing a random number hoping someone answers.  Telemarketers either work this same way (a computer dials a random number or every number in a certain area code and exchange) or through 'lead lists' that they purchase from companies that sell your information.  Blocking Caller ID cannot prevent these kinds of calls, but you can put yourself on the National Do Not Call Registry.
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Here's how to make a payment towards your Installment Billing account. - Dial *3 on the phone. - Select "pay by phone" (not go to the app). - Press 1  if calling from that phone. - Press option 3 for the installment plan menu. (This menu only exists if you have an active installment plan on the phone otherwise option 3 is to hear your account balance again.) - follow prompts to make payment to the installment plan.            
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Question     I have a Legacy ED Share 1500 plan (since 2010) that currently has the full 5 people on it. Three of us are on 2-year contracts that expire in 3-11 months, one has a recently-expired contract, and one has a Galaxy S7 on the Forever lease program that just hit 12 months; this person also gets the $10/month loyalty service credit.   Here are my questions:   If I'm leasing my phone and opt to trade it in to get a new device, will I lose the $10/month credit I currently receive? If I opt not to do the early upgrade, does the $10/discount remain for the full 24 months? Now that Sprint has done away with 2-year contract discounts, will Legacy plans  receive the $10/month credits per line in perpetuity (for the foreseeable future, anyways, and assuming they are upgrading at least every 24 months)?   Answer   1)  If you stay on the ED1500 and you do another lease upgrade, you can keep the $10/mo credit.  If you change plans, you'll lose the lease. 2) If you opt not to upgrade but stay on the ED1500 plan, you will keep that $10/credit for the duration of the lease term, 3) We can't ever say "in perpetuity" because options and discount programs change.  For the time being, Legacy plans will receive a Loyalty Lease credit for those lines on leases.    
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Problem: iOS users may have trouble completing TIDAL signup.  Users attempt to complete the sign up by following the link in their TIDAL SMS, but after following the steps, TIDAL may never open up with them signed in.    Reason iOS users must be on the Sprint Network in order to complete the initial TIDAL sign up. Solution If not automatically logged in, please close TIDAL, turn off Wi-Fi on your device, and then open TIDAL again, to be automatically logged in.  If you are in an area of poor coverage, try moving to one with better coverage before attempting to open TIDAL again.  
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 Below is a list of possible data provisioning issues as of 11/07/2017.  If you are experiencing any of these errors select Retry or Cancel, then restart your phone.   If your problem persists    click here to reply to this post .   Code Description Reason Actions 71 System Error The web site is temporarily unavailable or incorrect address (URL) used. Verify that the web site/URL used is correct, and/or: Try to access the web later, and/or: Contact the website content provider for further assistance. 1001 Invalid Scheme in URL 1002 Digest too Large 1005 There is no customer record on the UP server   Possible data provisioning issue. Contact Tech Support for further assistance at: 1-888-211-4727 (option 4). 1010 Service Read The web site is temporarily unavailable or incorrect address (URL) used. Verify that the web site/URL used is correct, and/or: Try to access the web later, and/or: Contact the website content provider for further assistance. 1014 Invalid Content 1015 N/A 1019 N/A 1028 Network Busy Web site or network server is busy or over capacity If the problem has occurred for less than 48 hours, try to access the website later. If the problem occurred for more than 48 hours, check the customer's usage in the Service Trender tool. 1029 Key Exchange Disabled The web site is temporarily unavailable or incorrect address (URL) used. Verify that the web site/URL used is correct, and/or: Try to access the web later, and/or: Contact the website content provider for further assistance. 2048   Web site or network server is busy or over capacity If the problem has occurred for less than 48 hours, try to access the website later. If the problem occurred for more than 48 hours, check the customer's usage in the Service Trender tool. 3000 Network Timeout. Please try again. Click retry or cancel. Web site or network server is busy or over capacity If the problem has occurred for less than 48 hours, try to access the website later. If the problem occurred for more than 48 hours, check the customer's usage in the Service Trender tool. 4000 Network Timeout N/A Network not Responding Possible data provisioning issue Contact Tech Support for further assistance at: 1-888-211-4727 (option 4). Internet Service is not enabled. Security key not recognized. Security key not enabled. Service not available. IP address missing.
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Question   I guess with the new update from Sprint Zone to My Sprint Mobile, a new app (Carrier Call Utility) was pushed onto my phone.  I can't find info on what it does and it is taking up space on my phone.     Can it be uninstalled?   Answer Carrier Call Utility and My Sprint Mobile are two halves of the same whole, replacing Sprint Zone.  Carrier Call Utility is a mini-app that, among other things, triggers the install of the My Sprint Mobile app.   It's required in order for the My Sprint Mobile app to function appropriately and cannot be uninstalled.    For more information about My Sprint mobile functionality, check out our blog article here  
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