My lease is ending and I want to upgrade but the phone's screen is cracked. Do I have to pay to fix it or can I return my phone as is?
If your device is damaged and you are preparing to return it, you have a few choices:
If you have Sprint Complete protection you can have your device repaired. There may be a fee or deductible for some repairs and/or replacements
If you have 3rd party insurance you can also have your device repaired before turning it in. Third party insurance may also charge a deductible or fee for repairs
You can pay a damaged device fee to return it as is
The damaged device fee will vary based on the model of phone as well as the type and extent of damage; fees may range up to the total original value of the device. A phone would considered damaged for several reasons, including:
Does not power on
Cracked, gouged or broken screen
Bent, dented or broken frame
Missing body pieces
You can visit a Sprint store, where a representative will take a look at your phone and review your options. Sprint does not recommend using third party repair services or kiosks as they may not meet Sprint and manufacturer standards.