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SOLUTION How to pay off an installment plan through the IVR

Here's how to make a payment towards your Installment Billing account.

- Dial *3 on the phone.

- Select "pay by phone" (not go to the app).

- Press 1  if calling from that phone.

- Press option 3 for the installment plan menu. (This menu only exists if you have an active installment plan on the phone otherwise option 3 is to hear your account balance again.)

- follow prompts to make payment to the installment plan.







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