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SOLUTION: Sprint Text Short Codes

Sprint uses a few different 4 and 5 digit short codes for free messages and self-service account management. The information is updated as of 9/13/2017

 

2222 – Sprint Promotional Code

This code is used for Sprint promotional messaging.

2323, 4242 – Sprint Survey Code

These are used to send customer surveys.

3223 - Sprint Account Alerts

This is educational info about your new device from Sprint.

4567 – Sprint Promotional Code for Upgrades

This code is used for Sprint promotional messaging specifically targeting upgrades.

6004 – Sprint CARE Customer Surveys

These are used to request customer feedback after a CARE interaction.

6565 – Sprint Promotional Code for Entertainment

This code is used for Sprint promotional messaging for entertainment.

6772-Sprint Account Notifications

These are non-promotional text messages notifying users of account info.

7726 - Report Spam Text Messages

Sprint is conducting a trial with a new system that gives employees and customers with CDMA devices the ability to report SPAM text messages received. Forward any text messages perceived to be SPAM to shortcode 7726 (SPAM) to report it as SPAM.

7795 – Sprint Legal Notifications

This code is periodically used to notify users of upcoming legal announcements.

8737 - Sprint Mobile Controls

Used for the Sprint Mobile Controls Android Application.

8757 - Sprint Drive First

Used for the Sprint Drive First Android Application. These messages are normally hidden and intercepted by the device behind the scenes to signal the phone to communicate with the Drive First app.

8787 – E-Bill Payment Reminder

This code is used to send payment reminders.

9016 - Visual Voicemail

Used for visual voicemail notifications. These messages are normally hidden and intercepted by the device behind the scenes to signal the phone to download new voicemail messages.

9099 - Sprint Free Msg

This code is the default used by Sprint to communicate information about an account.

9230 - Text Errors

This short code is used for information messages when there is an error with a sent text message. An example: "The short code you are attempting to use has expired or short-code texting may be blocked on your account.  Msg 1051.”  The example message requires a call into CARE to lift short code blocking via CST/PMG. 

9329 – Sprint Verification Code – This code provides a verification code when attempting to log into Sprint.com.

9369 - Text to Landline

Used for notifications about message delivery when texting a landline phone number that does not support SMS messaging. Either a successful or an unsuccessful message will be sent to your phone depending on the outcome.

9466 – Sprint Promotional Code

This code is used for Sprint promotional messaging.

9489- Sprint Family Locator

Used for the Sprint Family Locator Android Application.

 

9999 - Block Text     Click here for a complete list of 9999 Message Commands

This code allows you to block/unblock text messaging to specific numbers. You can text HELP to get a full list of commands. LIST will give you a list of currently blocked numbers. BLOCK (then the number) or UNBLOCK will allow you to add/remove numbers from your block list.

60601 – Ntelos Communications

Used to Migrate Ntelos subscribers to Sprint Prepaid

60602 – Ntelos Communications

Used to Migrate Ntelos subscribers to Sprint Postpaid

 

This document was generated from the following discussion: Sprint Text Short Codes

 

Last updated 9/13/2017 with the latest list

Version history
Revision #:
6 of 6
Last update:
‎11-07-2017 04:16 PM
Updated by:
 
Contributors
Comments
wingland

Great idea!  I've converted your discussion thread (which will get buried in the noise) into a Wiki-style Document in our space.  That's where we talk about SMS, Text Messages and more.  Thank you for taking this on!

Levi4u

7726 - Report Spam Text Messages

Sprint is conducting a trial with a new system that gives employees and customers with CDMA devices the ability to report SPAM text messages received.

Forward any text messages perceived to be SPAM to shortcode 7726 (SPAM) to report it as SPAM.

halcyoncmdr

Thank you Will. Wasn't sure which way to make the post to keep it easily available.

AngieInConroe

How nice to have these codes...I have pasted them into a Word doc. and now will be able to use these codes when there is a need...thank you Sprint...

halcyoncmdr

This discussion thread was converted to a Document by Wengla here

GodschildNicole

Thanks!! Now I will know what codes they are for!!

SMACKIE333

How do I unblock short text messaging? My account info says no text messaging is blocked? I don't understand.

halcyoncmdr

How do I unblock short text messaging? My account info says no text messaging is blocked? I don't understand.


Customer service has access to the short code messaging blocks. The self-service tools are meant more for specific numbers, not an overall block.

kozydawg

1311 does NOT work. States invalid destination

WIFEOVOX

If you look for this document "Block or allow text messages from your phone" (it is not in thecommunity section)  there is a great chart that has all the codes that you can use with your phone. This is the page link as well.

http://support.sprint.com/support/article/Block_or_allow_text_messages_from_your_phone/case-cx832318...

MyronJ276

There is no option on a Motorola Photon to forward a text message.  Cannot report spam.

mapesy

Hello c_brookhart,

I checked with my contacts here at corporate and they've tested it across various devices successfully.

Please try again by typing “Upgrade” or “Usage” to 1311.  If this doesn't work, please review this blog which shows you all the ways to check your status.

Thanks and my apologies for your frustrations.

mapesy

c_brookhart

Mapesy,

Texts to 1311 are STILL not working. I already got the information I needed, but I would like to know why this is not working. I don't get how this can be tested across multiple devices and found to be working, yet I cannot send 'upgrade' or 'usage' to 1311 without getting an error text in reply. I searched the forums, and found the following thread:

http://community.sprint.com/baw/message/361551#361551

Post 1 and 5 indicate there is a problem which was to be fixed by the first quarter of 2012.

This was an issue last week, but seemed to be resolved after I updated the PRL and profile. I've done this again, but this time, it isn't having any effect on resolving the problem. I chatted with a represenative earlier today, and they suggested that perhaps there was some technical issue.

Levi4u

Yea, That's they way it is and has always been, It gives all the total usage of mins used by all lines since they are pooled together, The text and data is individualized though as that is not shared.

But I do like your idea of having it broke up the way you've suggested.

christinaclayto

Hello. How do you find out what numbers you have block on your device?

TheFifthLetter

eRobertD,

Thank you for posting your concerns, I’m sorry to hear that you’re experiencing issues with short code texting. Presently, we do offer a self-service that would allow you to block & unblock specific short code texts you can follow our step-by-step guide here > http://support.sprint.com/support/article/Block_restrict_or_allow_text_services_on_your_phone_online...  If you’re unable to text all short codes then your account might have been restricted from using all short code texting, do you remember requesting this to be done?

Eduardo C

Sprint Social Care

takeouup

I received a sprint free message the other day with the code 4242 and a link. I searched online and I have found nothing about a message with the code 4242. The message it's self seemed odd because it ask if I want Spanish text and I have never receive a sprint message like it. The message read, "Sprint Free message 4242: We have 5 questions about your Sprint store visit Reply"e" for English,"s" para Espanol, "Stop" to quit or go to Feedback.sprint.com/5a469a02". Is it a legitimate sprint message?

obadiah_53

If you recently had service done at one of the corporate stores they are asking you to complete a survey of the service.

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